Help Desk Technician

Carexm; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative telehealth services provider is seeking a Help Desk Technician to enhance user experience and support internal and external users. This role involves troubleshooting technical issues, maintaining systems, and ensuring quality assurance. Join a dynamic team dedicated to impactful work and employee growth, offering flexible work models and a supportive company culture. If you are proactive, detail-oriented, and passionate about technology, this opportunity is perfect for you.

Benefits

Great company culture

Paid time off

Holidays

Parental leave

Community engagement opportunities

Flexible work models

Qualifications

• Strong troubleshooting skills for internet technology issues.
• Experience or training in technical support/help desk.

Responsibilities

• Own, analyze, and resolve technical issues encountered by team members.
• Communicate the value of CareXM products effectively.

Skills

Troubleshooting skills

Technical support experience

Office 365 Cloud Admin

Problem-solving skills

Organizational skills

Communication skills

Job description

Join to apply for the Help Desk Technician role at CareXM.

Base pay range

$18.00/hr - $18.00/hr

Job Details

• Title: Help Desk Technician
• Department: Information Technology
• Location: Remote
• Salary: $18 per Hour
• Hours: Monday to Friday, 10:00am to 6:00pm (MST)
• Note: Excludes applications from certain states listed.

About CareXM

CareXM is a leading provider of telehealth services, focusing on remote patient care and innovative healthcare solutions, supporting over 7 million patient interactions annually with a team of 800+ employees across the U.S. We value our employees and promote work/life balance through remote work and flexible schedules.

Position Overview

The Help Desk Technician at CareXM will troubleshoot technical systems, support internal and external users via email, chat, and phone, and assist with desktop setup and training. The role involves maintaining and improving the user experience with our technologies.

Key Responsibilities

1. Own, analyze, and resolve technical issues encountered by team members.
2. Communicate the value of CareXM products effectively.
3. Maintain detailed records of activities and interactions.
4. Ensure systems are functioning according to documentation for quality assurance.

Qualifications

• Strong troubleshooting skills for internet technology issues.
• Experience or training in technical support/help desk, Office 365 Cloud Admin preferred.
• Availability for on-call during non-business hours (rotating schedule).
• Self-motivated, proactive, with excellent problem-solving and organizational skills.
• Strong communication skills, attention to detail.
• Ability to work collaboratively and adapt to growth.

Benefits

• Great company culture.
• Impactful work with growth opportunities.
• Paid time off, holidays, parental leave.
• Community engagement opportunities.
• Flexible work models (in-office, remote, hybrid).

Additional Information

The salary reflects the candidate’s work location and experience. CareXM is an equal-opportunity employer valuing diversity. Veterans are encouraged to apply.