Help Desk Technician

Whatsupstateny; Town of Clinton (NY); On-site; USD 48,216,000 - 72,324,000; Full time

Job summary

Indium Corporation in Town of Clinton, NY is seeking a Help Desk Technician to support a global organization with routine IS-related inquiries and problems. The role includes installation, configuration, troubleshooting of desktops, servers, and network issues, plus training users and documenting systems.

The position emphasizes customer assistance, confidentiality, and the ability to work independently or with a team, including after-hours coverage and travel as needed.

Qualifications

• Requires 1 year of experience with Windows Server 2008/2012, Cisco, TCP/IP, VPNs, data backup and network monitoring.
• Excellent oral and written communication skills.
• Self-directed and self-motivated; travel as needed.
• Ability to work independently and on a team; meet deadlines under pressure.
• Strong research and analytical problem-solving abilities.

Responsibilities

• Install, configure, and troubleshoot desktop systems and networks in a heterogeneous environment.
• Perform installation, repair, and preventative maintenance of desktop computers.
• Manage accounts, data integrity, and file system security for desktops.
• Train users on basic and specialized applications.
• Document systems for historical and information assurance purposes.
• Handle off-hours duties as needed.

Skills

Communication

Problem-solving

Self-motivation

Decision making

Teamwork

Deadline management

Education

High School Diploma

Associate's degree preferred

Tools

Windows Server 2008/2012

Cisco hardware & software

VPN technologies

TCP/IP

Network monitoring

Data backup

Job description

JOB SUMMARY:

The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing support for products and services such as software, hardware, desktop application software, auxiliary devices, and other IT functions. This position provides support to the global organization.

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Perform installation, repair, and preventative maintenance of desktop computers and related systems
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network
• Perform account maintenance, data integrity, and file system security for the desktop environment
• Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades
• Conduct training programs designed to educate the organization's computer users about basic and specialized applications
• Communicate highly technical information to both technical and non-technical personnel
• Assist with documenting and cataloging systems for historical and information assurance purposes
• Maintain the strict confidentiality of sensitive information
• Handle off-hours duties and responsibilities, shared with other team members
• Attend training as needed or assigned
• Perform other duties or special projects as assigned

REQUIREMENTS:

• High School Diploma or GED, Associate's degree preferred
• One year of experience working with the Microsoft Windows 2008/2012 server product line, Cisco hardware and software, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Good research skills and analytical problem-solving abilities
• Self-directed and self-motivated
• Must be able to travel as needed
• Excellent oral and written communication skills
• Solid project management and organizational skills
• Proven judgment and decision-making abilities
• Ability to work independently and on a team
• Proven ability to establish credibility and develop partnerships
• Capacity for meeting deadlines while working under pressure

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill, and education as they relate to the position's qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$17.00 per hour - $25.25 per hour

($35,000 - $52,500 annually)

Indium Corporation is an equal opportunity employer that is committed to building an innovative workforce. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics.