Back Office Coordinator I

Indium Corporation; Town of Clinton (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Indium Corporation is seeking a Back Office Coordinator I to support day-to-day office functions and assist the Back Office Coordinator II and Receptionist.

Responsibilities include processing pricing updates, preparing reports, managing customer portal accounts, and handling billing actions. This role requires attention to detail and the ability to work in a fast-paced, global environment with occasional local travel.

Qualifications

• Associates degree plus 3 years related work experience required or equivalent
• Fast-paced global environment with high attention to detail and precision
• Ability to work independently and in a team to meet deadlines
• Adaptability to change and quick learning
• Operational mindset with strong customer service instincts
• Basic math calculations and ability to work under pressure
• Understand Indium Corporation products, services, and pricing structure
• Reliable transportation for local travel between facilities

Responsibilities

• Back up for preparing, auditing, and distributing of the daily executive report
• Back up for processing metal pricing updates and maintain metal pricing tables
• Back up to run monthly customer statements
• Back up to Receptionist, answer phones, and manage the front desk
• Customer portal administration of assigned customer accounts, including uploading invoices and extracting customer purchase orders
• Review and maintain accounts receivable for portal accounts
• Process advanced shipping notifications (ASN) and acknowledge customer purchase orders for portal customers
• Process all types of credits and debits, including billing adjustments, miscellaneous credits, and RMAs
• Enter information into corporate databases accurately
• Perform other duties or special projects as assigned

Skills

Multi-tasking

Detail-oriented

Teamwork

Adaptability

Customer service

Education

Associates degree

Job description

JOB SUMMARY

The Back Office Coordinator I is responsible for assisting the Back Office Coordinator II and Receptionist with daily activities.

ESSENTIAL JOB FUNCTIONS (COMPETENCIES)

• Back up for preparing, auditing, and distributing of the daily executive report
• Back up for processing metal pricing updates and maintain metal pricing tables
• Back up to run monthly customer statements
• Back up to Receptionist, answer phones, and manage the front desk
• Customer portal administration of assigned customer accounts, including uploading invoices and extracting customer purchase orders
• Review and maintain accounts receivable for portal accounts
• Process advanced shipping notifications (ASN) and acknowledgment of customer purchase orders for portal customers
• Process all types of credits and debits, including billing adjustments, miscellaneous credits, and return material authorizations (RMAs)
• Accurately enter necessary information into corporate databases
• Perform other duties or special projects as assigned

REQUIREMENTS

• Associates degree and 3 years related work experience required; an equivalent combination of education and experience may be considered
• Must be able to work in a fast-paced global environment and multi-task with impeccable attention to detail, while maintaining a high level of precision
• Ability to work both independently and within a team to meet organizational objectives and deadlines
• Capacity to learn quickly and adapt to change
• Operational mindset and solid customer service instincts
• Ability to work with basic math calculations
• Ability to perform under pressure
• Ability to develop an understanding of Indium Corporation products, services, and pricing structure
• Provide own source of transportation for any local/day travel, including travel between Indium Corporation facilities

SHIFT/SITE

Monday-Friday

Office Hours: 8:00 am-5:00 pm

301 Woods Park Drive, Clinton, NY 13323

WAGE DISCLOSURE

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill, and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$18.00 per hour - $22.00 per hour

($37,000 - $45,500 annually)

Indium Corporation is an equal opportunity employer that is committed to building an innovative workforce. All qualified applicants will be given consideration without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics.