Help Desk Technician

Talentify; Town of Clinton (NY); On-site; USD 35,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Volunteer opportunities

Paid holidays

Overtime opportunities

Job summary

Indium Corporation in New York is seeking a Help Desk Technician to provide user support for Windows servers, Cisco networking, and desktop software. You will handle routine inquiries, install, configure, and troubleshoot desktop systems, and assist with network monitoring and data protection.

The ideal candidate has at least one year of IT experience, strong communication skills, and the ability to work independently or as part of a team. Travel may be required, and confidentiality is essential.

Qualifications

• One year of experience with Windows Server 2008/2012, Cisco gear, TCP/IP, VPN, data backup, and network monitoring
• Strong research and analytical problem-solving abilities
• Self-directed and self-motivated
• Excellent oral and written communication skills
• Ability to travel as needed
• Solid project management and organizational skills
• Proven judgment and decision-making abilities
• Ability to work independently and on a team
• Ability to establish credibility and develop partnerships
• Capable of meeting deadlines under pressure

Responsibilities

• Install, repair, and maintain desktop computers and related systems
• Install, configure, and troubleshoot desktop systems and network issues
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting
• Maintain account maintenance, data integrity, and file system security
• Assist in determining suitable software to meet user requirements and upgrades
• Conduct training programs for computer users
• Communicate technical information to technical and non-technical personnel
• Document and catalog systems for information assurance
• Maintain confidentiality of sensitive information
• Handle off-hours duties and team responsibilities
• Attend training as needed
• Perform other duties or projects

Skills

Analytical problem solving

Self-directed

Excellent communication

Team collaboration

Ability to meet deadlines

Education

High School Diploma or GED

Associate degree preferred

Tools

Windows Server 2008/2012

Cisco hardware/software

TCP/IP

VPN technologies

Data backup

Virus protection

Network monitoring tools

Job description

JOB SUMMARY:

The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing support for products and services such as software, hardware, desktop application software, auxiliary devices, and other IT functions. This position provides support to the global organization.

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Perform installation, repair, and preventative maintenance of desktop computers and related systems
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment
• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network
• Perform account maintenance, data integrity, and file system security for the desktop environment
• Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisitions and upgrades
• Conduct training programs designed to educate the organization’s computer users about basic and specialized applications
• Communicate highly technical information to both technical and non-technical personnel
• Assist with documenting and cataloging systems for historical and information assurance purposes
• Maintain the strict confidentiality of sensitive information
• Handle off-hours duties and responsibilities, shared with other team members
• Attend training as needed or assigned
• Perform other duties or special projects as assigned

REQUIREMENTS:

• High School Diploma or GED, Associate’s degree preferred
• One year of experience working with the Microsoft Windows 2008/2012 server product line, Cisco hardware and software, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring
• Good research skills and analytical problem-solving abilities
• Self-directed and self-motivated
• Must be able to travel as needed
• Excellent oral and written communication skills
• Solid project management and organizational skills
• Proven judgment and decision-making abilities
• Ability to work independently and on a team
• Proven ability to establish credibility and develop partnerships
• Capacity for meeting deadlines while working under pressure

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill, and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$17.00 per hour - $25.25 per hour

($35,000 - $52,500 annually)

Indium Corporation is an equal opportunity employer that is committed to building an innovative workforce. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability status, pregnancy status, veteran status, or other legally protected characteristics.