Help Desk Technician

General Dynamics Information Technology; Tampa (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Help Desk Technician to join their rapidly growing program supporting military and international personnel. This role involves providing Tier 0-3 support, ensuring customer satisfaction through effective incident resolution, and maintaining system security. Ideal candidates will have a strong background in help desk support and a commitment to teamwork. The position offers competitive hourly pay and comprehensive benefits, making it a great opportunity for those looking to make a meaningful impact in a dynamic environment.

Benefits

Comprehensive health plans

401(k)

Paid leave

Qualifications

• 3+ years of experience in help desk support.
• Secret Clearance and DoD 8570 IAT Level II (Security+ CE) required.

Responsibilities

• Provide professional customer service and face-to-face support.
• Resolve hardware, software, and application issues at first contact.
• Lead and guide less experienced technicians.

Skills

Active Directory (AD)

Help Desk Support

ITSM

Education

AA/AS Degree or equivalent experience

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Help Desk

Job Qualifications:

• Skills: Active Directory (AD), Help Desk Support, ITSM
• Certifications: None required initially
• Experience: 3+ years of related experience
• US Citizenship Required: Yes

Job Description:

Join GDIT’s rapidly growing program supporting DoD intelligence sharing. We seek a Help Desk Technician to provide Tier 0-3 support for the US BICES-X Coalition Support Service Desk, supporting military, NATO, and international personnel. Responsibilities include customer service, incident resolution, hardware/software support, system configuration, documentation, and support for deployment and upgrades. The role requires attention to detail, ability to adapt, and may involve shift work, including nights, weekends, and holidays.

Responsibilities:

• Provide professional customer service and face-to-face support.
• Resolve hardware, software, and application issues at first contact or escalate as needed.
• Support remote software troubleshooting and configuration.
• Lead and guide less experienced technicians.
• Maintain system security, documentation, and support deployment activities.
• Recommend hardware/software purchases and support policy development.
• Provide end-user training and maintain current knowledge of relevant technologies.
• Participate in special projects and adhere to network support principles.

Shift work required.

Required Qualifications:

• 3+ years of experience.
• AA/AS Degree or equivalent experience.
• Secret Clearance and DoD 8570 IAT Level II (Security+ CE).
• Strong team and customer relationship skills.
• Ability to travel within the Middle East and pass pre-deployment requirements.

Preferred Qualifications:

• Experience with multinational and deployed environments.
• ITIL Foundations v4 certification.

The position offers an hourly rate between $23.10 - $31.26, based on experience and location. It is onsite at MacDill AFB, FL, with less than 10% travel. Benefits include comprehensive health plans, 401(k), paid leave, and other perks. We are an equal opportunity employer committed to diversity and inclusion.