Help Desk Technician

Russell Tobin; South Jordan (UT); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Gain experience with a leading financial institution

Professional development opportunities

Potential to convert to a permanent position

Job summary

A leading investment banking firm in South Jordan is seeking a Service Desk Agent for an entry-level contract position. Responsibilities include troubleshooting hardware/software issues and providing exceptional customer service. The ideal candidate is a recent graduate with a Bachelor's degree and possesses strong communication and problem-solving skills. This role offers career growth opportunities and a competitive hourly rate ranging from $20 to $21.

Qualifications

• Recent graduate with a Bachelor's degree.
• Experience or internship in a relevant field.
• Strong communication, problem-solving, and organizational skills.

Responsibilities

• Investigate, diagnose, resolve hardware/software problems.
• Handle incoming calls regarding customer service inquiries.
• Troubleshoot and resolve customer concerns.

Skills

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree

Job description

Service Desk Agent – Contract Opportunity

Recent graduates are welcome! Are you passionate about providing exceptional customer service? We're seeking a Service Desk Agent with 6 months to 2 years of experience (including internships) to join a leading investment banking firm.

Qualifications

• Recent graduate with a Bachelor's degree
• Experience or internship in relevant field
• Strong communication, problem-solving, and organizational skills
• Preference for candidates with at least one of the following: College Degree

Responsibilities

• Investigate, diagnose, resolve, and recover hardware/software problems
• Install, modify, clean up, run diagnostic programs, and repair computer hardware/peripherals and software
• Handle incoming calls regarding customer service inquiries on Morgan Stanley accounts
• Respond accurately and efficiently, meeting key performance metrics
• Troubleshoot and resolve customer concerns to ensure a positive experience
• Maintain detailed and accurate records of customer interactions and transactions

Benefits and Opportunities

• Gain experience with a leading financial institution
• Work in a fast-paced, team-oriented environment that values career growth and professional development
• Potential to convert to a permanent position after the contract period

Additional Information

Level: Entry level

Type: Contract

Function: Finance

Pay Range: $20.00 - $21.00 per year

Location: South Jordan, UT

This job is active and accepting applications.