IT Helpdesk (open to recent grads)

Russell Tobin; South Jordan (UT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) retirement savings plan

Life and Disability insurance

Employee Assistance Program (EAP)

Legal support services

Auto, Home, and Pet insurance

Employee discounts with vendors

Job summary

Pride Global is seeking an IT Service Desk Agent in South Jordan, UT, for a 6-12 month contract. You’ll be the first point of contact for end users seeking IT support via phone and live chat in a fast-paced environment. On-site work and shift flexibility are required.

The role emphasizes customer service, problem-solving, and troubleshooting enterprise software and hardware, including Windows-based systems, with potential conversion after the contract period.

Qualifications

• High school diploma or GED required.
• 2–5 years of customer support experience in a technical or service desk environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Technical aptitude with the ability to troubleshoot enterprise software and hardware.
• Experience supporting Windows-based systems.
• Ability to work flexible shifts including weekends, holidays, or overtime when required.

Responsibilities

• Troubleshoot technical issues, resolve incidents, and document interactions in the ticketing system to ensure high customer satisfaction.

Skills

Customer service

Communication

Problem-solving

Multitasking

Technical aptitude

Education

High school diploma or GED

Tools

Windows

Job description

IT Helpdesk / Customer Support – Open to Recent Grads!

Location: South Jordan, UT (onsite)

Pay Rate: $23-25/hour

Contract: 6-12 months contract, possible to convert

Schedule: 24/7 environment (shift flexibility required)

We are seeking an IT Service Desk Agent to serve as the first point of contact for end users seeking IT support via phone and live chat. This role is ideal for someone who thrives in a fast-paced technical environment, enjoys solving problems, and is passionate about delivering excellent customer service.

• The IT Service Desk Agent will troubleshoot technical issues, resolve incidents efficiently, and document all interactions in the ticketing system while ensuring a high level of customer satisfaction.

Qualifications

• High school diploma or GED required
• 2–5 years of customer support experience in a technical or service desk environment preferred
• Strong customer service, communication, and problem-solving skills
• Ability to multitask and work efficiently in a fast-paced environment
• Technical aptitude with the ability to troubleshoot enterprise software and hardware
• Experience supporting Windows-based systems
• Ability to work flexible shifts including weekends, holidays, or overtime when required

Pride Global/RTA offers eligible employees a comprehensive benefits package including:

• Medical, Dental, and Vision insurance
• Accident, Critical Illness, and Hospital Indemnity coverage
• 401(k) retirement savings plan
• Life and Disability insurance
• Employee Assistance Program (EAP)
• Legal support services
• Auto, Home, and Pet insurance
• Employee discount programs with preferred vendors

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.