Help Desk Technician

El Dorado County Office of Education

Placerville (CA)

On-site

USD 62,000 - 81,000

Full time

48 hours ago

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Benefits offered by this job

Medical stipend $600/mo toward medical

Dental coverage (no cost)

Life insurance

Employee Assistance Program (EAP)

Long-term disability

Vision allowance $4.87/mo

CalPERS retirement

Job summary

El Dorado County Office of Education in Placerville, CA is seeking a Help Desk Technician to provide frontline IT support for staff and students in a busy call-center style environment.

You will handle setup, configuration and maintenance of technology, follow documented procedures, guide users, and assist with data backups and reporting. One year of IT support experience and a high school diploma are required.

Qualifications

Education: High school diploma or equivalent.
Experience: 1 year in information technology support, help desk support, or providing technical support in a professional environment.
Experience in a school district or county office of education preferred.

Responsibilities

Provide technical support for staff and students in a call center environment using phone, email, and ticketing system.
Assist staff and students with setup, configuration and maintenance of technology, equipment and software.
Guide staff on the use of a broad range of products, offerings, and services; identify, prioritize and resolve problems.
Prepare progress reports and operate audio-visual equipment.

Skills

Help desk support

Ticketing systems

Customer service

Phone support

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

Help Desk Technician at El Dorado County Office of Education

Pay Range: $5,548.86 - $7,222.74 Monthly

Initial salary placement is on the first step of range; EDCOE pays $600/month toward medical, no cost dental, life insurance, EAP, long term disability; $4.87/month vision; CalPERS retirement.

8 hours per day, 5 days per week, 261 days per year, 12 months per year

Full Time

About The Employer

At our core, EDCOE supports the diverse educational needs of El Dorado County’s student population not only in schools but throughout the community. Our leadership provides students with progressive and engaging learning experiences, while facilitating collaboration that maximizes resources for school districts and the county alike. Our goal is to deliver educational excellence through responsible, cost-effective centralized services in order to meet regulatory and educational standards in a safe, successful, educational environment for all of our children. Students, parents, educators and the community are invited to learn more about our services, programs, opportunities and innovations offered and available to prepare students for future success.

Job Summary

Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment utilizing phone, email, and ticketing system; assists staff and students with setup, configuration and maintenance of technology, equipment and software; guides staff regarding the use of a broad range of products, offerings, and services; provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures; performs backup of critical data files. Prepares progress reports for work performed; and operates audio-visual and related equipment. Job requirements – Qualifications

Education: High school diploma or equivalent.
Experience: One (1) year of professional experience in information technology support, help desk support, or providing technical support in a professional work environment. Experience in a school district or county office of education is preferred.

Requirements / Qualifications