Help Desk Technician: Remote-Driven Scripting & Subnetting

RSM; Newport News (VA); Remote; USD 80,000 - 113,000; Full time

Job summary

RSM in Newport News is hiring a mid-level Help Desk Technician who prefers tackling scripting and network gaps to chasing code defects. You will own remote support, lead Bash scripting migration, and help optimize Patch Management to reduce tickets.

The role offers a competitive $80,000–$113,000 salary, growth plan, mentorship, and benefits tailored for life beyond the Newport News office, with responsibility across Newport News and remote teams.

Qualifications

• Experience documenting processes while it's fresh.
• Comfort with remote collaboration and cross-team coordination.
• Ability to own outcomes in a craft-focused, remote role.

Responsibilities

• Lead the Bash scripting migration that retires the legacy stack.
• Build Patch Management self-service tools to reduce ticket volume.
• Manage Subnetting integration to prevent missed events.
• Coordinate releases with Newport News-based and remote stakeholders.
• Engage users in Newport News to understand time management tool needs.
• Right-size cloud-based Help Desk infrastructure to save costs.

Skills

Bash scripting

Proxmox

Patch management

Subnetting

Documentation

Remote collaboration

Job description

RSM in Newport News is hiring a mid-level Help Desk Technician who prefers tackling scripting and network gaps to chasing code defects. You will own remote support, lead Bash scripting migration, and help optimize Patch Management to reduce tickets.

The role offers a competitive $80,000–$113,000 salary, growth plan, mentorship, and benefits tailored for life beyond the Newport News office, with responsibility across Newport News and remote teams.