Help Desk Technician

MedCore Healthcare; Las Cruces (NM); Hybrid; USD 70,000 - 97,000; Full time

Benefits offered by this job

Hybrid schedule

Comprehensive benefits

Leadership opportunities

Job summary

MedCore Healthcare in Las Cruces, NM is seeking a Help Desk Technician who values thoughtful questions and ownership. In this hybrid role, you’ll influence technology decisions while supporting daily operations and incident responses across our NM teams.

You’ll bring 5+ years of end-to-end tech project experience, strong Linux administration skills, and familiarity with Splunk. The position offers a $70,000–$97,000 salary, comprehensive benefits, and room to advance.

Qualifications

• 5 or more years steering technology projects end to end.
• The reflex to surface risk before it surfaces itself.
• Mid-level mastery of Splunk, validated by people who'd hire you again.
• The kind of curiosity that reads the docs before asking.
• Proven aptitude for Linux Administration, ideally near Las Cruces, NM.
• Practical RAID Configuration skills sharpened in a hybrid setting.
• The kind of ownership that treats the company's money like your own.

Responsibilities

• Spot the craft-obsessed Remote Desktop anti-pattern in review before it spreads.
• Trace a technology number back through Professionalism services until it finally adds up.
• Enhance test automation frameworks to increase release confidence.
• Tune database queries and schemas for high-throughput MedCore Healthcare workloads.
• Wire Professionalism APIs to RAID Configuration consumers so data lands where Las Cruces teams expect it.
• Monitor system health and set up alerting for heads-down-and-happy production environments.
• Maintain and improve CI/CD infrastructure across NM engineering teams.
• Ship the MDM feedback-driven rewrite that pays down years of MedCore Healthcare technical debt.

Skills

End-to-end projects

Risk surfacing

Linux administration

RAID configuration

Splunk

Ownership

Tools

CI/CD tooling

Job description

MedCore Healthcare is the kind of place where a junior's question can change the technology roadmap, and we want a Help Desk Technician who asks them. Consider the trade: your 5 years of MDM for $70,000 - $97,000, a hybrid schedule, and ownership most shops never offer.

Key Responsibilities

• Spot the craft-obsessed Remote Desktop anti-pattern in review before it spreads through MedCore Healthcare
• Trace a technology number back through Professionalism services until it finally adds up
• Enhance test automation frameworks to increase release confidence
• Tune database queries and schemas for high-throughput MedCore Healthcare workloads
• Wire Professionalism APIs to RAID Configuration consumers so data lands where Las Cruces teams expect it
• Monitor system health and set up alerting for heads-down-and-happy production environments
• Maintain and improve CI/CD infrastructure across NM engineering teams
• Ship the MDM feedback-driven rewrite that pays down years of MedCore Healthcare technical debt

What You'll Bring

• 5 or more years steering technology projects end to end
• The reflex to surface risk before it surfaces itself
• Mid-level mastery of Splunk, validated by people who'd hire you again
• The kind of curiosity that reads the docs before asking
• Proven aptitude for Linux Administration, ideally near Las Cruces, NM
• Practical RAID Configuration skills sharpened in a hybrid setting
• The kind of ownership that treats the company's money like your own

Across NM, the detail-loving technology systems people trust most often turn out to be MedCore Healthcare, built quietly in Las Cruces. You'll never have to guess where you stand with your manager in this hybrid role.

This position offers $70,000 - $97,000, comprehensive benefits, and genuine room to advance into leadership within technology.

Hiring as we speak in Las Cruces, with daily reviews still underway.