Hybrid IT Support Engineer - Growth, Impact & Ownership

MedCore Healthcare; Las Cruces (NM); Hybrid; USD 70,000 - 97,000; Full time

Benefits offered by this job

Hybrid schedule

Comprehensive benefits

Leadership opportunities

Job summary

MedCore Healthcare in Las Cruces, NM is seeking a Help Desk Technician who values thoughtful questions and ownership. In this hybrid role, you’ll influence technology decisions while supporting daily operations and incident responses across our NM teams.

You’ll bring 5+ years of end-to-end tech project experience, strong Linux administration skills, and familiarity with Splunk. The position offers a $70,000–$97,000 salary, comprehensive benefits, and room to advance.

Qualifications

• 5 or more years steering technology projects end to end.
• The reflex to surface risk before it surfaces itself.
• Mid-level mastery of Splunk, validated by people who'd hire you again.
• The kind of curiosity that reads the docs before asking.
• Proven aptitude for Linux Administration, ideally near Las Cruces, NM.
• Practical RAID Configuration skills sharpened in a hybrid setting.
• The kind of ownership that treats the company's money like your own.

Responsibilities

• Spot the craft-obsessed Remote Desktop anti-pattern in review before it spreads.
• Trace a technology number back through Professionalism services until it finally adds up.
• Enhance test automation frameworks to increase release confidence.
• Tune database queries and schemas for high-throughput MedCore Healthcare workloads.
• Wire Professionalism APIs to RAID Configuration consumers so data lands where Las Cruces teams expect it.
• Monitor system health and set up alerting for heads-down-and-happy production environments.
• Maintain and improve CI/CD infrastructure across NM engineering teams.
• Ship the MDM feedback-driven rewrite that pays down years of MedCore Healthcare technical debt.

Skills

End-to-end projects

Risk surfacing

Linux administration

RAID configuration

Splunk

Ownership

Tools

CI/CD tooling

Job description

MedCore Healthcare in Las Cruces, NM is seeking a Help Desk Technician who values thoughtful questions and ownership. In this hybrid role, you’ll influence technology decisions while supporting daily operations and incident responses across our NM teams.

You’ll bring 5+ years of end-to-end tech project experience, strong Linux administration skills, and familiarity with Splunk. The position offers a $70,000–$97,000 salary, comprehensive benefits, and room to advance.