Help Desk Technician

Talentify; Nashville (TN); On-site; USD 42,000 - 66,000; Full time

Job summary

Upperline Health is seeking a proactive Helpdesk Technician to be the first point of contact for employees, delivering essential IT support in a hospital environment.

You will diagnose hardware, software, and network issues, troubleshoot iPads, manage Azure AD users, and assist with Meraki MDM while maintaining ticket records and ensuring a smooth IT workflow in Nashville, TN.

Qualifications

• 2 years of proven experience in an IT helpdesk or technical support role.
• Experience troubleshooting iOS devices, particularly iPads.
• Basic understanding of SQL.
• Strong knowledge of Wi‑Fi and network connectivity.
• Experience with Microsoft Azure AD for user and group management.
• Exposure to Meraki MDM is desirable.

Responsibilities

• Serve as the primary point of contact for end-user IT support requests.
• Diagnose and resolve issues related to hardware, software, and connectivity.
• Troubleshoot and support mobile devices, with a focus on iPads.
• Assist with Wi‑Fi and network connectivity issues.
• Perform basic admin tasks in Azure AD, including user/group management.
• Work with SQL databases, executing basic queries and supporting issues.
• Provide support and management for mobile devices using an MDM platform (Meraki preferred).
• Set up new user accounts, workstations, and equipment.
• Maintain accurate records of support tickets and solutions.

Skills

IT helpdesk

iPad troubleshooting

SQL basics

Network fundamentals

Communication skills

Independent work

Tools

Azure AD

Meraki MDM

Job description

A Specialty Path to Good Health

Triage is temporary.
Treatment is transformative.

Upperline Health providers coordinate patients’ care among a team of specialists – physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients’ immediate and long‑term health needs.

We put patients at the center of value-based care.

About the Help Desk Technician Position

We're seeking a proactive and skilled Helpdesk Technician to join our team. In this role, you'll be the first point of contact for our employees, providing essential technical support and ensuring a smooth and efficient IT environment. The ideal candidate has a strong foundation in helpdesk support and is eager to take on new challenges.

What You’ll Do:

• Serve as the primary point of contact for end-user IT support requests.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Troubleshoot and support mobile devices, with a specific focus on iPad troubleshooting.
• Assist with Wi-Fi and network connectivity issues.
• Perform basic administrative tasks within Microsoft Azure Active Directory (Azure AD), including user and group management.
• Work with SQL databases, executing basic queries and providing support for database-related issues.
• Provide support and management for mobile devices using a Mobile Device Management (MDM) platform, with a preference for experience with Meraki MDM.
• Set up and configure new user accounts, workstations, and equipment.
• Maintain accurate records of all support tickets and solutions.

Required Skills and Competencies:

• 2 years of proven experience in an IT helpdesk or technical support role preferred.
• Demonstrated experience in troubleshooting iOS devices, particularly iPads.
• Basic understanding of SQL.
• Strong understanding of network fundamentals, including Wi-Fi connectivity.
• Experience with Microsoft Azure AD for user and group management.
• Exposure to an MDM platform like Meraki MDM is highly desirable.
• Excellent problem‑solving skills and the ability to work independently.
• Strong communication and customer service skills.

Equal Opportunity Employer
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