Help Desk Technician

Egreenservices; Helena (MT); Remote; USD 65,000 - 96,000; Full time

Benefits offered by this job

Mentorship program

Equity

Job summary

Citadel is seeking a Help Desk Technician skilled in ServiceNow to join the technology team in Helena, MT. Bring 3 years of Azure Administration experience, and enjoy a compensation range of $65,000 to $96,000 with flexible remote options and mentorship to grow to the next mid-level.

Responsibilities include hardening authentication for MT audit readiness, building ServiceNow tooling to speed engineers, and owning end-to-end tech services from endpoint management to on-call rotation.

Qualifications

• Minimum 3 years in IT help desk or similar role.
• Experience with ServiceNow and Jira Service Management.
• Proficient in Azure Administration.

Responsibilities

• Harden auth and audit readiness for MT.
• Develop ServiceNow tooling to improve engineer efficiency.
• Own end-to-end tech service from Endpoint Management to on-call rotation.
• Maintain Office 365 migration dependencies and patch CVEs.
• Build and maintain backend services using Growth Mindset and Endpoint Management.

Skills

Endpoint Management

Office 365 Migration

Azure Administration

ServiceNow

Tools

Jira Service Management

Job description

Ready to work on real distributed systems? Citadel is adding a Help Desk Technician skilled in ServiceNow to the technology team. The shape of it is simple — bring 3 years and Azure Administration, take home $65,000 - $96,000, and grow into whatever Citadel builds next.

Key Responsibilities

• Harden Citadel's Growth Mindset auth so the MT audit comes back clean
• Reverse-engineer the detail-focused Jira Service Management format Citadel inherited and never documented
• Build the ServiceNow tooling that makes every other Helena engineer faster
• Own a technology service end to end, from Endpoint Management schema to on-call rotation
• Keep Citadel's Office 365 Migration dependencies patched before the CVEs become incidents
• Design, build, and maintain reliable backend services using Growth Mindset and Endpoint Management
• Ship the entrepreneurial Azure Administration features that move Citadel's technology roadmap forward
• Trace a technology number back through Printer Support services until it finally adds up

What You'll Bring

• Working understanding of both Endpoint Management and Office 365 Migration in real-world settings
• Reliable, accountable, and committed to following through
• The kind of attention to detail that catches what spell-check misses
• The communication discipline to over-share early and trim later

Citadel is the mission-soaked company technology professionals across MT reach for when the cheap option finally breaks. We value clear writing and honest conversation over status games and politics.

Secure $65,000 - $96,000, flexible remote options, equity, and a mentorship program designed to help you reach the next mid-level.

Newly timestamped, Citadel keeps this mid-level opening on the active board.