Help Desk Technician

TEKsystems; Harrisburg (Dauphin County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is looking for a Help Desk Technician to support the Pennsylvania state government. This role involves providing technical support in a highly confidential environment, responding to user tickets, troubleshooting hardware issues, and maintaining extensive IT infrastructure. The ideal candidate will have strong problem-solving skills and the ability to communicate effectively with various stakeholders. This is a fully onsite position that offers a competitive hourly pay and a comprehensive benefits package, making it an exciting opportunity for those looking to grow in the IT field.

Benefits

Life insurance

Sick time

401(k)

Retirement plan

Medical insurance

Dental insurance

Vision insurance

Disability insurance

HSA

PTO

Qualifications

• Experience in Help Desk and Desktop Support with a focus on troubleshooting.
• Strong communication and documentation skills are essential.

Responsibilities

• Provide technical support by responding to user tickets.
• Troubleshoot hardware issues and maintain IT infrastructure.

Skills

Help Desk

Citrix

VMWare

Desktop Support

Troubleshooting

Office 365

Ticketing systems (Kace preferred)

Job description

Job Title: Help Desk Technician

Life insurance, sick time, 401(k), retirement plan

Description

The Department of AG is seeking a Help Desk Technician for a 3-6 month contract-to-hire position. The role involves help desk, desktop, and light networking functions in a highly virtualized and confidential environment supporting the entire Pennsylvania state government.

Responsibilities include:

1. Responding to user tickets and providing technical support.
2. Imaging computers and maintaining extensive IT infrastructure.
3. Troubleshooting hardware issues including printers, desktops, laptops, mobile devices, drivers, and monitors.
4. Installing applications, minor routers, and switches.
5. Supporting Windows & MS environment, including Windows 10 & 11, Office 365, and virtual desktop environments (VMWare & Citrix).
6. Documenting support activities accurately and efficiently.
7. Working in a highly confidential setting, including managing wire taps for undercover agents.

Skills and Qualifications:

• Experience with Help Desk, Citrix, VMWare, Desktop Support, Break/Fix, Troubleshooting, Office 365, and Ticketing systems (Kace preferred).
• Ability to communicate effectively with both high-level and entry-level attorneys.
• Strong listening and documentation skills.
• Flexible, creative problem-solving skills, and ability to adapt to organizational processes.
• Personality is a key hiring factor.

Additional Information:

• Pay Range: $15.00 - $18.00/hr.
• This is a fully onsite role in Harrisburg, PA.
• Application deadline: May 8, 2025.
• Benefits include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation, PTO, and more.

About TEKsystems: We are a leading provider of business and technology services, supporting over 6,000 customers globally. We are an equal opportunity employer committed to diversity and inclusion.

Applicants are encouraged to apply directly through the employer’s website.