Help Desk Technician

CareNet Health; Grand Prairie (TX); On-site; USD 86,000 - 114,000; Full time

Job summary

CareNet Health, based in Grand Prairie, TX, is seeking an experienced Help Desk Technician. The role emphasizes Endpoint Management and VPN Configuration with a mid-level scope, offering coaching, support, and schedules respectful of weekends in Texas.

This position pays between $86,000 and $114,000 annually and requires hands-on experience with Azure, VPNs, and Remote Desktop. The company values clarity, constructive feedback, and growth without blame as part of its culture.

Qualifications

• Fluency across Azure Administration and VPN Configuration.
• At least 3 years of real-world experience.
• Ability to work independently or as part of a tight-knit team.
• Working knowledge of Remote Desktop alongside transferable Endpoint Management chops.

Responsibilities

• Apply VPN Configuration and Endpoint Management to solve proudly-nerdy engineering challenges.
• Turn CareNet Health's Endpoint Management on-call noise into alerts that actually mean something.
• Replace the brittle Printer Support hack with a VPN Configuration solution that survives Grand Prairie scale.
• Ensure code quality through automated linting, testing, and static analysis.
• Carry a clarity-seeking Remote Desktop feature through code freeze without breaking CareNet Health stability.
• Stress-test Remote Desktop systems until they bend, then harden where they cracked.
• Build internal tooling that improves developer productivity and velocity.

Skills

Azure Administration

VPN Configuration

Remote Desktop

Endpoint Management

Job description

Bring your Endpoint Management fluency, your suspicion of clever one-liners, and your resume to our Help Desk Technician opening at CareNet Health. What you're really weighing is $86,000 - $114,000 against 4 years, with technology ownership and CareNet Health growth tipping the scale.

Key Responsibilities

• Apply VPN Configuration and Endpoint Management to solve proudly-nerdy engineering challenges
• Turn CareNet Health's Endpoint Management on-call noise into alerts that actually mean something
• Replace the brittle Printer Support hack with a VPN Configuration solution that survives Grand Prairie scale
• Ensure code quality through automated linting, testing, and static analysis
• Carry a clarity-seeking Remote Desktop feature through code freeze without breaking CareNet Health stability
• Stress-test Remote Desktop systems until they bend, then harden where they cracked
• Build internal tooling that improves developer productivity and velocity

What You'll Bring

• Fluency across Azure Administration and VPN Configuration, with strong opinions on both
• Judgment seasoned by at least 3 years of real consequences
• Ability to thrive both independently and as part of a tight-knit team
• Working knowledge of Remote Desktop alongside transferable Endpoint Management chops
• A point of view on CareNet Health's space, sharpened by your own reading
• Comfort with the freelance cadence of a Grand Prairie-based operation

CareNet Health is a Grand Prairie, TX-based company on a people-centered path to redefine the technology industry. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

This mid-level role pays $86,000 - $114,000 and surrounds it with coaching, coverage, and hours that respect your weekends in TX.

As of today's date, this Help Desk Technician req has not been filled.