Help Desk Technician

Jobot; Dillsburg (York County); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

PTO

401K

World Class Health Benefits

Job summary

Jobot, based in Dillsburg, PA, is seeking a skilled Help Desk Technician to join our IT team. You will support staff and customers, troubleshoot Windows 10, WAN, and O365, and ensure security and data integrity in a fast-paced environment.

We value problem-solving, strong communication, and a customer-first mindset. PTO, 401K, and comprehensive health benefits are offered as part of our competitive package.

Qualifications

• Minimum 5+ years in a similar Help Desk role, preferably in Accounting + Finance.
• Proven experience with Help Desk, Windows 10, WAN, CCNA, and O365.
• Strong knowledge of system & network security protocols.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first-level contact and resolution for hardware, software, and application problems.
• Resolve and escalate incidents to meet SLA.
• Install, configure, and troubleshoot hardware/software for optimal network performance.
• Support Windows 10, WAN, and O365 environments.
• Maintain backups and data integrity; ensure documentation is up to date.

Skills

Customer service

Problem solving

Communication

Education

Bachelor's degree in Computer Science

Tools

Windows 10

WAN

O365

CCNA

CompTIA A+

Job description

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

Job details:Growing Company! Exciting Opportunity!

This Jobot Job is hosted by: Lincoln Sprague

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary: $22 - $30 per hour

A bit about us:
Based in Dillsburg, PA we are a leading AV and IT integrator. If you are a help desk technician looking for your next and exciting career please apply today!

Why join us?

• PTO
• 401K
• World Class Health Benefits

Job Details:

We are currently seeking a dynamic, self-motivated and experienced Help Desk Technician to join our team in the AV industry. As an integral part of our IT department, you will be responsible for providing technical assistance to our staff and customers, ensuring they can work effectively and efficiently. You will have the opportunity to work with a variety of technologies, including Windows 10, WAN, and O365, in a fast-paced, challenging, and rewarding environment. This role requires a minimum of 5+ years of relevant experience, preferably in the financial sector.

Responsibilities:

1. Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
2. Resolve and escalate incidents as necessary, ensuring that all service level agreements are met.
3. Install, configure, and troubleshoot hardware and software to ensure optimal network performance.
4. Provide technical support for Windows 10, WAN, and O365.
5. Conduct regular system backups and recovery procedures, ensuring data integrity and availability.
6. Maintain a thorough understanding of networking components including CCNA.
7. Collaborate with the IT team to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
8. Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
9. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
10. Continually stay updated with the latest technologies and industry trends to ensure maximum efficiency and productivity.

Qualifications:

1. A minimum of 5+ years of experience in a similar role, preferably in the Accounting + Finance industry.
2. Proven experience with Help Desk, Windows 10, WAN, CCNA, and O365.
3. Strong knowledge of system and network security protocols.
4. Excellent problem-solving skills with a passion for technology and a commitment to learning.
5. Outstanding communication skills, both written and verbal, with the ability to explain complex technical issues in a clear and concise manner.
6. Exceptional customer service skills, with a focus on producing high-quality results.
7. Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
8. Relevant professional certifications (e.g., CCNA, CompTIA A+) are a plus.
9. Bachelor's degree in Computer Science, Information Systems, or a related field is preferred.

Join us and be part of a team that appreciates the importance of great ideas, values your commitment to quality, and provides you with the tools and support you need to excel in your career.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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