System Engineer

Jobot; Alexandria (VA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Company-paid life insurance

Disability coverage

401(k) retirement plan

Flexible Spending Accounts

Paid holidays

Sick time

Personal leave

Employee Assistance Program

Education reimbursement

Professional development support

Job summary

Jobot is seeking a Systems Engineer to support a large-scale technology deployment in a customer-facing environment. You will be the technical resource handling system performance, support, troubleshooting, upgrades, and client engagement, working across Operations, Software Engineering, and QA teams.

The role requires strong infrastructure and customer-first mindset, with responsibilities spanning incident response, system maintenance, and training.

Qualifications

• 3+ years of experience supporting enterprise systems, infrastructure, or application environments.
• Strong troubleshooting and root cause analysis skills.
• Experience with Linux and Windows operating systems.
• Experience with Kubernetes and containerized application environments.
• Ability to independently manage workloads and prioritize tasks.

Responsibilities

• Serve as the primary liaison for customers by responding to operational questions and incidents.
• Support and maintain NVR and video management systems.
• Troubleshoot hardware, software, networking, and communications issues.
• Participate in customer meetings, technical reviews, and change control processes.
• Perform system upgrades, patches, and maintenance across Linux/Windows and COTS apps.
• Monitor and support containerized applications and infrastructure environments.
• Collaborate with Eng/QA to test and deploy new products and enhancements.
• Deliver operational training to end users and staff.
• Assess performance and identify opportunities for improvements.
• Participate in on-call rotation for critical systems.

Skills

Advanced Troubleshooting

Kubernetes & Container Technologies

Customer-Facing Communication

Linux Administration

Workload Prioritization & Ownership

Education

Bachelor's degree in IT/CS/Engineering

Job description

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!

Job details:
This Jobot Job is hosted by: Merwan Zattam
Are you a fit? Easy Apply now by clicking the "Easy Apply" button
and sending us your resume.
Salary: $95,000 - $110,000 per year

A bit about us:
We are a leading provider of intelligent transportation and mobility solutions, delivering innovative software, systems, and services that help organizations manage complex transportation infrastructure more efficiently, safely, and sustainably. Our solutions support mission-critical operations across tolling, traffic management, mobility analytics, and connected transportation environments.

With deep technical expertise and a strong focus on reliability and performance, we design and deploy scalable, secure, and highly available platforms that operate in both cloud-based and customer-hosted environments. Our teams work closely with clients to understand their operational challenges and deliver tailored solutions that integrate seamlessly with existing systems and workflows.

We pride ourselves on a collaborative, customer-centric approach, bringing together specialists in software development, DevOps, systems engineering, and project delivery to ensure successful implementation and long-term value. From initial design through deployment and ongoing support, we emphasize innovation, quality, and continuous improvement.

Driven by a commitment to excellence and a passion for advancing transportation technology, we help public and private sector organizations modernize infrastructure, improve mobility outcomes, and build smarter, more connected communities.

Why join us?
Medical, dental, and vision insurance
Company-paid life insurance
Short- and long-term disability coverage
401(k) retirement plan
Flexible Spending Accounts (FSA)
Paid holidays, sick time, and personal leave
Employee Assistance Program (EAP)
Education reimbursement and professional development support

Job Details

Overview
We are seeking a Systems Engineer to support a large-scale technology deployment in a customer-facing environment. This individual will serve as a key technical resource responsible for system performance, operational support, troubleshooting, upgrades, and client engagement. The ideal candidate combines strong infrastructure and systems administration experience with excellent communication skills and a customer-first mindset. This role requires someone who can independently manage priorities, solve complex technical issues, and work collaboratively across Operations, Software Engineering, and Quality Assurance teams.

Key Responsibilities

• Serve as the primary liaison for customers by responding to operational questions, incidents, and technical issues.
• Support and maintain Network Video Recorder (NVR) and video management systems.
• Troubleshoot and resolve hardware, software, networking, and communication issues.
• Participate in customer meetings, technical reviews, and change control processes.
• Perform system upgrades, patches, and maintenance across Linux, Windows, and commercial off-the-shelf (COTS) applications.
• Monitor and support containerized applications and infrastructure environments.
• Collaborate with Software Engineering and QA teams to test, validate, and deploy new products and enhancements.
• Deliver operational and technical training to end users and operations staff.
• Assess system performance and identify opportunities for operational improvements and technology enhancements.
• Participate in an on-call rotation to support critical systems during off-hours.

Required Qualifications

• 3+ years of experience supporting enterprise systems, infrastructure, or application environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Linux and Windows operating systems.
• Experience with Kubernetes and containerized application environments.
• Ability to independently manage workloads, prioritize tasks, and work with minimal supervision.
• Strong verbal and written communication skills.
• Customer service-oriented mindset with proven client-facing experience.
• Experience working across cross-functional technical teams.

Preferred Qualifications

• Intelligent Transportation Systems (ITS) industry experience.
• Experience supporting Network Video Recorder (NVR) platforms.
• Familiarity with video streaming technologies and protocols, including:
  RTSP
  WebRTC
  ONVIF

• Experience supporting mission-critical or 24x7 operational environments.
• Exposure to software deployment, testing, and release management processes.

Top Skills for Success

• Advanced Troubleshooting
• Kubernetes & Container Technologies
• Customer-Facing Communication
• Linux Administration
• Workload Prioritization & Ownership

Education

• Bachelor\'s degree in Information Technology, Computer Science, Engineering, or related field preferred.
• Equivalent technical training and relevant experience will be considered.

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Want to learn more about this role and Jobot? Click our Jobot logo and follow our LinkedIn page!