Help Desk Technician

Hayeslocums; Fort Lauderdale (FL); On-site; USD 46,800 - 57,200; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) with Employer Match

Generous PTO and Paid Holidays

Job summary

Hayeslocums in Fort Lauderdale, Florida, is seeking a Help Desk Technician to provide technical support across various user platforms. This role requires strong technical knowledge and excellent communication skills, as it involves direct customer interaction.

The Help Desk Technician will assist with troubleshooting, onboarding new employees, and maintaining support documentation. Benefits include medical coverage, a 401(k) with employer match, and generous PTO.

Qualifications

• Solid knowledge of Windows operating systems and Active Directory.
• Strong understanding of desktop, laptop, and mobile device troubleshooting.
• Excellent communication and customer-oriented skills are essential.

Responsibilities

• Provide technical support across end user platforms.
• Troubleshoot hardware and software issues onsite and remotely.
• Document and track all issues in the help desk ticketing system.

Skills

Technical troubleshooting

Customer service

Communication skills

Time management

Education

Bachelor's degree in a technical field

Tools

Windows operating systems

Active Directory

Office 365

Networking concepts

Job description

Join a high-performing operations team where you will solve technical issues and deliver a best-in-class customer service experience.

About the Role

We are seeking a Help Desk Technician to join our growing team. You will serve as the first point of contact for technical issues and requests, supporting users in person as well as via phone and email. Our team prioritizes first‑call resolution whenever possible and empowers technicians to take ownership of issues from start to finish. This requires strong technical knowledge, effective communication skills, and a proactive, customer‑focused approach.

Role Highlights

• First point of contact for all technical support requests
• High‑volume, fast‑paced support environment
• Focus on first‑call resolution and ownership
• Strong collaboration with Tier 2 and Tier 3 support teams

Responsibilities

• Provide technical support across end user platforms and technologies
• Troubleshoot hardware and software issues both onsite and remotely
• Support technical onboarding for high volumes of new employees
• Partner with Tier 2 and Tier 3 teams to elevate and resolve complex issues
• Document and track all issues in the help desk ticketing system
• Follow up with users to ensure timely resolution of requests
• Identify opportunities to improve processes and efficiency
• Maintain and track hardware and software inventory
• Support business continuity efforts, including hurricane preparedness

Work Schedule

This position is based in‑office Monday through Friday, 9:00 AM to 6:00 PM. Upon successful completion of the onboarding ramp (typically around 90 days, at the manager’s discretion), employees may become eligible for one remote workday per week (Wednesday or Friday), subject to business needs.

Compensation

$52,000 per year. In select cases, candidates with demonstrated experience and strong technical capabilities may be considered for a higher compensation level, based on internal evaluation.

Core Qualifications

• Bachelor’s degree in a technical field preferred
• Solid knowledge of Windows operating systems, Active Directory, Office 365, and networking concepts
• Strong understanding of desktop, laptop, tablet, and mobile device setup and troubleshooting processes
• Ability to diagnose and resolve complex technical issues
• Ability to prioritize and manage multiple support requests in a fast‑paced environment
• Excellent communication skills
• Customer‑oriented with a strong desire to help others
• Experience with technical documentation is a plus
• Familiarity with macOS is a plus
• A+ and Network+ certifications or equivalent are preferred
• Must be authorized to work in the United States without current or future sponsorship requirements

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) with Employer Match
• Employee Assistance Programs
• Mental Health Resources
• Learning and Development Courses
• Generous PTO and Paid Holidays

Equal Opportunity & Accessibility

Hayes Locums is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment where all qualified individuals are considered. Employment decisions are based on qualifications, merit, and business needs.