Help Desk Technician

CEI; Columbia (SC); Vor Ort; USD 32.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical benefits (optional)

Dental benefits (optional)

Vision benefits (optional)

401(k) match

Zusammenfassung

CEI is seeking an onsite Help Desk Technician to configure, deploy, and maintain end-user workstations in a fast-paced enterprise environment. You will support ticket resolution, workstation deployments, data protection practices, and secure configuration standards to keep end users productive.

The role requires 2+ years in technical operations or desktop support, strong customer service, and experience with Windows, Teams, and Office.

Qualifikationen

• 2+ years of technical operations support or workstation/desktop support experience
• Strong customer service and communication skills; ability to provide on-the-spot user training
• Proficiency supporting Windows workstations and common productivity tools
• Experience with Microsoft Teams, Excel, and Microsoft Office
• Understanding of operating system imaging concepts
• Ability to follow approved tooling, licensing, and security configuration standards
• A+ Certification
• Ability to routinely transport items up to 30 lbs and occasionally up to 70 lbs

Aufgaben

• Monitor and update the dispatch/ticketing queue; work assigned support tickets to resolution
• Troubleshoot workstation hardware/software issues and provide technical guidance to end users
• Configure, install, monitor, and maintain workstation software and hardware
• Perform workstation builds, deployments, software installs, and user workstation data backup activities
• Test, troubleshoot, maintain, modify, validate, and document application packages
• Document configurations and standards to support consistent troubleshooting and faster resolution
• Assist with administrative support tasks such as reporting, replacement part ordering, and inventory/status tracking

Kenntnisse

Customer service

Communication

Windows support

Microsoft Teams

Microsoft Office

OS imaging concepts

Troubleshooting

Technical documentation

A+ Certification

Lifting up to 70 lbs

Ausbildung

Associate degree in Computer Science/Information Technology

2 years related work experience

Tools

Windows workstations

Office productivity tools

Jobbeschreibung

• Contract: W2 only, 12 month contract with potential for extension or conversion to full time with either the client or CEI
• Pay: $23-27/hour + optional medical, dental, vision, 401(k) match

Overview

This onsite Help Desk Technician role focuses on configuring, deploying, and maintaining end-user workstations in a fast-paced enterprise environment. The position supports ticket resolution, workstation deployments, data protection practices, and secure configuration standards to keep end users productive.

Key Responsibilities

• Monitor and update the dispatch/ticketing queue; work assigned support tickets to resolution
• Troubleshoot workstation hardware/software issues and provide technical guidance to end users
• Configure, install, monitor, and maintain workstation software and hardware
• Perform workstation builds, deployments, software installs, and user workstation data backup activities
• Test, troubleshoot, maintain, modify, validate, and document application packages
• Document configurations and standards to support consistent troubleshooting and faster resolution
• Assist with administrative support tasks such as reporting, replacement part ordering, and inventory/status tracking

Required Skills

• 2+ years of technical operations support or workstation/desktop support experience
• Strong customer service and communication skills; ability to provide on-the-spot user training
• Proficiency supporting Windows workstations and common productivity tools
• Experience with Microsoft Teams, Excel, and Microsoft Office
• Understanding of operating system imaging concepts
• Ability to follow approved tooling, licensing, and security configuration standards
• A+ Certification
• Ability to routinely transport items up to 30 lbs and occasionally up to 70 lbs

Education

• Associate degree in Computer Science, Information Technology, or a related field OR 2 years of related work experience

Preferred Skills

• Experience supporting and maintaining workstation infrastructure in a multi-platform environment
• Ability to recommend workstation hardware/software options aligned to business requirements
• Comfort operating in a fast-paced environment that may require responsiveness outside standard hours

About CEI:

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.