Help Desk Technician

Egreenservices; City of Syracuse (NY); Hybrid; USD 68,000 - 94,000; Full time

Job summary

HealthCare Partners is seeking a Help Desk Technician in Syracuse, NY who can manage Firewall Management concepts, recognize gaps, and maintain strong ticketing system performance. The role offers $68,000-$94,000 and a supportive team with the freedom to drive your own results.

You will engage with Zendesk, LDAP, and Microsoft 365 administration to ensure reliable IT services for the organization. The position is remote-friendly within Syracuse, NY and provides growth through dedicated mentoring.

Qualifications

• 5 years of ticketing systems experience.
• Zendesk mastery at mid-level.
• Working knowledge of TCP/IP and LDAP.

Responsibilities

• Map data flow across Microsoft 365 services and spot leaks.
• Automate build, test, and deployment pipelines for faster release cycles.
• Document technical decisions, architecture, and APIs for the org.
• Design LDAP APIs for Syracuse, NY teams.
• Land Firewall Management performance wins measurable in NY retention.

Tools

Microsoft 365

Job description

HealthCare Partners pays $68,000 - $94,000 for a Help Desk Technician in Syracuse, NY who can hold a Firewall Management design in their head and still see the gaps. You'll bring 5 years of Ticketing Systems, and in return get $68,000 - $94,000, a supportive team, and the freedom to drive your own results.

Key Responsibilities

• Map data flow across HealthCare Partners's Microsoft 365 Administration services and spot the leaks
• Automate build, test, and deployment pipelines for faster release cycles
• Translate a napkin idea from HealthCare Partners founders into a Presentation Skills growth-minded prototype
• Document technical decisions, architecture, and APIs for the broader org
• Design LDAP APIs other Syracuse, NY teams will still thank you for next year
• Land Firewall Management performance wins HealthCare Partners can measure in NY retention numbers

What You'll Bring

• Mid-level mastery of Zendesk, validated by people who'd hire you again
• Equal parts Communication depth and Zendesk curiosity
• Working understanding of both TCP/IP and Presentation Skills in real-world settings
• A knack for LDAP that colleagues quietly come to rely on
• Eagerness to take ownership and run with new responsibilities
• The kind of ownership that treats the company's money like your own
• Demonstrated knack for making the trust-the-team feel manageable

There's a reason technology leaders keep calling HealthCare Partners: this remote-friendly Syracuse, NY team simply refuses to ship anything mediocre. At HealthCare Partners you can challenge your skip-level's plan and still get a thank-you for it.

Here you earn $68,000 - $94,000 while a dedicated mentor helps you grow from mid-level into ownership, all wrapped in benefits worth keeping.

Right now the Help Desk Technician listing in Syracuse, NY is live and looking.

Whether Zendesk or LDAP is your strong suit, this Help Desk Technician seat has room for both.