IT Help Desk Technician

Upstate Services Group; City of Binghamton (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Upstate Services Group is seeking a Help Desk Technician to provide first-level IT support for employees and help maintain our IT environment. You will troubleshoot hardware, software, and network issues, while ensuring smooth onboarding and equipment setup for new hires.

Strong customer service and problem-solving skills are essential for success. The role requires 3+ years in a help desk or IT support setting, solid knowledge of Windows 10/11 and Microsoft 365, and comfort with basic

Qualifications

• 3+ years in a help desk or IT support role.
• Strong knowledge of Windows 10/11, Microsoft 365, and networking basics.
• Excellent problem-solving, communication, and customer service skills.

Responsibilities

• Provide first-level IT support via phone, email, and onsite for employees.
• Troubleshoot hardware, software, and network issues; configure and maintain computer systems and peripherals.
• Document and track support requests; escalate complex issues to higher-level support when needed.
• Assist with onboarding of new employees, including account setup and equipment preparation.

Skills

Customer service

Problem-solving

Communication

Teamwork

Independent work

Tools

Windows 10/11

Microsoft 365

Networking basics

Remote support tools

PBX systems

Virtualization systems

Job description

Help Desk Technician

Join Our Team at Upstate Services Group!

As a Help Desk Technician at Upstate Services Group, you will play a critical role in providing top-notch technical support to our employees and contributing to the overall success of our IT support team. We are seeking a motivated and customer-focused individual to join our dynamic team.

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. Our mission is reach out with our hearts and touch the hearts of others.

Responsibilities

• Provide first-level technical support via phone, email, and onsite for employees, troubleshoot hardware, software, and network issues, and install, configure, and maintain computer systems, applications, and peripherals.

• Document and track support requests through the Helpdesk system and elevate complex issues to higher-level support when necessary.

• Assist with onboarding of new employees, including account setup and equipment preparation.

• Maintain up-to-date knowledge of company systems, policies, and procedures.

Qualifications

• 3+ years of experience in a help desk or IT support role (preferred).

• Strong knowledge of Windows 10 and 11 operating systems.

• Familiarity with Microsoft 365, networking basics, and remote support tools.

• Excellent problem-solving skills with attention to detail.

• Strong communication and customer service skills.

• Ability to work independently as well as part of a team.

• CompTIA A+ or other IT certifications are a plus.

• Knowledge of PBX systems and virtualization systems are a plus.

Benefits

• Competitive salary: $62,500 - $70,000 ANNUALLY

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional growth and certification support

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