Help Desk Technician

Spotify; Carlsbad (NM); On-site; USD 91,000 - 124,000; Part time

Job summary

Spotify in Carlsbad, NM seeks a Senior Help Desk Technician who owns the lifecycle of technology systems from prototype to production. This part-time role emphasizes ownership, risk awareness, and hands-on experience with SCCM and Active Directory, while collaborating across cross-functional teams.

You will contribute to sprint planning, roadmaps, and IT operations, maintaining a robust support posture for Spotify's NM stack and users.

Qualifications

• A history of leaving technology processes better than you found them.
• The reflex to surface risk before it surfaces itself.
• Hands-on command of SCCM, with SQL Server Administration as a close second.
• A Carlsbad grounding, or the adaptability to plant roots quickly.
• Comfort being accountable for a clarity-seeking outcome in a part-time role.
• 7+ years of Help Desk Support reps, not just Help Desk Support exposure.

Responsibilities

• Ship Cross-Functional Collaboration fixes to Spotify customers in Carlsbad, NM the same day they report them
• Decide when to buy ITIL Foundation versus build it for Spotify's Carlsbad, NM stack
• Contribute to sprint planning, estimation, and technology roadmap discussions
• Maintain and improve CI/CD infrastructure across NM engineering teams
• Own the full lifecycle of technology systems from prototype to production

Skills

SCCM

SQL Server Administration

Active Directory

Tools

SCCM

SQL Server Administration

Active Directory

Job description

This is a senior Help Desk Technician position for the person who automated their own job once and immediately wanted to do it again. Honestly, the draw is the ownership: $91,000 - $124,000 and part-time hours come standard, but the technology reins are the real prize.

Key Responsibilities

• Ship Cross-Functional Collaboration fixes to Spotify customers in Carlsbad, NM the same day they report them
• Decide when to buy ITIL Foundation versus build it for Spotify's Carlsbad, NM stack
• Contribute to sprint planning, estimation, and technology roadmap discussions
• Maintain and improve CI/CD infrastructure across NM engineering teams
• Own the full lifecycle of technology systems from prototype to production

What You'll Bring

• A history of leaving technology processes better than you found them
• The reflex to surface risk before it surfaces itself
• Hands-on command of SCCM, with SQL Server Administration as a close second
• A portfolio or work samples that demonstrate your technology expertise
• A Carlsbad grounding, or the adaptability to plant roots quickly
• Comfort being accountable for a clarity-seeking outcome in a part-time role
• 7+ years of Help Desk Support reps, not just Help Desk Support exposure

Spotify is a small but small-but-mighty NM company that punches well above its weight in the technology space. Autonomy here comes with a partner: ask for help the moment you're stuck on Active Directory.

Pay is $91,000 - $124,000, growth is structured, mentorship is personal, and the flexible part-time schedule is non-negotiable in your favor.

The listing got a same-day refresh, so consider it live and ready.