Senior Help Desk Technician — Part-Time, Own the Tech Stack

Spotify; Carlsbad (NM); On-site; USD 91,000 - 124,000; Part time

Job summary

Spotify in Carlsbad, NM seeks a Senior Help Desk Technician who owns the lifecycle of technology systems from prototype to production. This part-time role emphasizes ownership, risk awareness, and hands-on experience with SCCM and Active Directory, while collaborating across cross-functional teams.

You will contribute to sprint planning, roadmaps, and IT operations, maintaining a robust support posture for Spotify's NM stack and users.

Qualifications

• A history of leaving technology processes better than you found them.
• The reflex to surface risk before it surfaces itself.
• Hands-on command of SCCM, with SQL Server Administration as a close second.
• A Carlsbad grounding, or the adaptability to plant roots quickly.
• Comfort being accountable for a clarity-seeking outcome in a part-time role.
• 7+ years of Help Desk Support reps, not just Help Desk Support exposure.

Responsibilities

• Ship Cross-Functional Collaboration fixes to Spotify customers in Carlsbad, NM the same day they report them
• Decide when to buy ITIL Foundation versus build it for Spotify's Carlsbad, NM stack
• Contribute to sprint planning, estimation, and technology roadmap discussions
• Maintain and improve CI/CD infrastructure across NM engineering teams
• Own the full lifecycle of technology systems from prototype to production

Skills

SCCM

SQL Server Administration

Active Directory

Tools

SCCM

SQL Server Administration

Active Directory

Job description

Spotify in Carlsbad, NM seeks a Senior Help Desk Technician who owns the lifecycle of technology systems from prototype to production. This part-time role emphasizes ownership, risk awareness, and hands-on experience with SCCM and Active Directory, while collaborating across cross-functional teams.

You will contribute to sprint planning, roadmaps, and IT operations, maintaining a robust support posture for Spotify's NM stack and users.