Help Desk Technician

TEKsystems; Austin (TX); On-site; USD 26,000 - 37,000; Part time

Job summary

TEKsystems is seeking an IT Support Specialist for a contract position based out of Austin, TX. You will support Windows, Mac, and Linux in a corporate setting, troubleshoot hardware, software, and connectivity issues, and assist with POS and other retail tech as needed.

Strong communication and customer service skills are essential as you will handle live phone and chat support, with certifications preferred (CompTIA A+, Network+, CCNA). The role is on site in Austin with competitive hourly pay.

Qualifications

• 1+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting.
• Experience troubleshooting integrated computer systems, including hardware, software, and connectivity issues.
• Familiarity with retail technologies such as POS systems, thermal printers, thin clients, scanners, and handheld terminals is a plus.
• Strong customer service skills. Our team provides live phone and chat support, so a solid technical foundation paired with great communication is essential.
• Preferred certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, or other industry-relevant certifications

Responsibilities

• Provide live phone and chat support to customers.
• Troubleshoot hardware, software, and connectivity issues across Windows, Mac, and Linux.
• Assist with retail tech such as POS systems, printers, scanners, and handheld terminals as needed.

Skills

OS support

Troubleshooting

POS systems

Thermal printers

Thin clients

Scanners

Handheld terminals

Customer service

CompTIA A+

CompTIA Network+

Cisco CCNA

Job description

Required Skills:

• 1+ years of experience supporting Windows, Mac, or Linux operating systems in a corporate setting
• Experience troubleshooting integrated computer systems, including hardware, software, and connectivity issues
• Familiarity with retail technologies such as POS systems, thermal printers, thin clients, scanners, and handheld terminals is a plus
• Strong customer service skills. Our team provides live phone and chat support, so a solid technical foundation paired with great communication is essential.
• Preferred certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, or other industry-relevant certifications

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

Workplace Type

This is a fully onsite position in Austin,TX.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.