Support Technician

TEKsystems; Austin (TX); Remote; USD 25,000 - 28,000; Full time

Job summary

TEKsystems is seeking Technical Support Technicians to assist the Whole Foods IT Help Desk during peak periods. You’ll support hardware, software, POS, and devices for North America-based users in a fast-paced service desk.

The role emphasizes backlog reduction, adherence to processes, and strong customer service. Prior help desk experience and certifications are preferred; this is a contract role based out of Austin, TX with remote work options.

Qualifications

• 1+ year of Help Desk, Service Desk, Technical Support, Desktop Support, or similar IT support experience.
• Basic understanding of Windows OS, hardware troubleshooting, networking fundamentals, and Microsoft Office.

Responsibilities

• Resolve incoming help desk tickets across multiple queues.
• Troubleshoot Windows laptops and end-user devices.
• Provide technical support to Whole Foods corporate employees and store personnel.
• Create, update, and manage tickets within ServiceNow or equivalent systems.
• Document troubleshooting steps, resolutions, and escalations.
• Follow established support processes and SLAs.
• Escalate complex issues when necessary.
• Maintain productivity and quality during high ticket volumes.

Skills

Windows 11

Troubleshooting

Active Directory

Technical support

Help desk

Desktop

Support

Education

Associate's or Bachelor's degree in IT/CS or related field

CompTIA A+ Certification or equivalent

Tools

ServiceNow

Job description

Description

We are seeking Technical Support Technicians to support the Whole Foods IT Help Desk organization during a high-volume operational period. This team provides end-user technical support for Whole Foods store employees, corporate employees, and retail technology environments across North America. The primary objective of this role is to assist in reducing a significant ticket backlog while maintaining service levels during peak business periods. Technicians will support a variety of hardware, software, point-of-sale (POS), and device-related issues in a fast-paced service desk environment. This is an excellent opportunity for candidates with help desk experience, technical certifications, or recent IT graduates seeking hands-on enterprise support experience.

Key Responsibilities

• Resolve incoming help desk tickets across multiple support queues.
• Troubleshoot and support Windows laptops and end-user computing devices.
• Provide technical support to Whole Foods corporate employees and store personnel.
• Support retail technologies including:
  • Point-of-Sale (POS) systems
  • Handheld devices
  • Department sales devices
  • Store technology equipment
• Create, update, and manage tickets within ServiceNow or equivalent ticketing systems.
• Document troubleshooting steps, resolutions, and escalations.
• Follow established support processes and service level expectations.
• Escalate complex issues to appropriate internal teams when necessary.
• Maintain productivity and quality standards while managing high ticket volumes.
• Collaborate with team leads and support staff to ensure efficient backlog reduction.

Required Qualifications

• 1+ year of Help Desk, Service Desk, Technical Support, Desktop Support, or similar IT support experience.
• Basic understanding of:
  • Windows operating systems
  • Hardware troubleshooting
  • Networking fundamentals
  • Microsoft Office applications
• Experience utilizing a ticketing system (ServiceNow preferred).
• Strong customer service and communication skills.
• Ability to follow processes and work independently in a remote environment.
• Comfortable handling repetitive support issues while maintaining attention to detail.
• Able to manage multiple priorities in a fast-paced support environment.

Skills

windows 11, Troubleshooting, Active directory, Technical support, Help desk, Help desk support, Desktop, Support

Top Skills Details

windows 11,Troubleshooting,Active directory,Technical support,Help desk

Additional Skills & Qualifications

• Preferred Qualifications - CompTIA A+ Certification or equivalent technical certification.
• Preferred Qualifications - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Preferred Qualifications - Experience supporting retail technology environments.
• Preferred Qualifications - Experience supporting POS systems or handheld devices.
• Preferred Qualifications - Exposure to enterprise IT environments.
• Preferred Qualifications - Previous experience working in a call center or service desk setting.
• Successful candidates will:
  • Have a strong technical foundation and troubleshooting mindset.
  • Be motivated to grow a career in Information Technology.
  • Demonstrate intellectual curiosity and willingness to learn.
  • Understand the realities of high-volume help desk work.
  • Thrive in structured, process-driven environments.
  • Deliver consistent customer service while meeting productivity goals.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Austin, TX.

Application Deadline

This position is anticipated to close on Oct 20, 2026.

Workplace Type

This is fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

For all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.