Help Desk Technician

Russell Tobin; Alpharetta (GA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Russell Tobin is seeking an IT Service Desk Agent/Help Desk Technician to support a leading financial services organization based in Alpharetta, GA. This is a contract with the possibility of extension or conversion and a great opportunity to grow your career in IT with a well-established organization.

Location: Alpharetta, GA; Schedule includes 24/7 coverage with varying shifts (weekends and holidays). The role provides hands-on support for hardware, software, and enterprise applications and

Qualifications

• 2+ years of IT support or help desk experience.
• Bachelor’s degree preferred, or equivalent work experience.
• Strong customer service and client-facing communication.
• Solid understanding of Windows OS and enterprise apps.
• Ability to multitask in a fast-paced, 24/7 environment.

Responsibilities

• Serve as the first point of contact for end users via phone and chat.
• Troubleshoot hardware, software, and system issues in real time.
• Log incidents, resolutions, and troubleshooting steps in a ticketing system.
• Escalate complex issues to appropriate teams while managing user expectations.
• Deliver a high-quality customer experience with professionalism and empathy.
• Handle multiple tickets simultaneously while meeting SLAs and performance metrics.

Skills

IT support

Customer service

Communication

Windows OS

Troubleshooting

Multitasking

Education

Bachelor's degree preferred

Tools

Ticketing system

Job description

Russell Tobin is hiring an IT Service Desk Agent/Help Desk Technician to support our client, a leading financial services organization based in Alpharetta, GA. This is a contract with the possibility of extension or conversion and a great opportunity to grow your career in IT with a well-established organization.

Location: Alpharetta, GA — Candidate MUST be local

Job Type: 6-12-month contract with possibility of extension or conversion

Schedule: 24/7 environment; varied shifts, including weekends and holidays

Pay Range: $23-25/hour

Responsibilities

• Serve as the first point of contact for end users via phone and chat
• Troubleshoot and resolve hardware, software, and system issues in real time
• Accurately log incidents, resolutions, and troubleshooting steps in a ticketing system
• Escalate complex issues to appropriate teams while managing user expectations
• Deliver a high-quality customer experience with professionalism and empathy
• Handle multiple tickets simultaneously while meeting SLAs and performance metrics

Requirements

• High school diploma or GED required
• Bachelor’s degree preferred, or equivalent work experience
• 2+ years of IT support/service desk experience; call center or high-volume environment preferred
• Strong customer service and communication skills with a client-facing mindset
• Solid understanding of Windows OS and enterprise applications
• Basic hardware troubleshooting skills
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Flexibility to work varied shifts, including weekends and holidays, in a 24/7 environment

Additional Information

• Opportunity to gain experience with a well-established financial institution
• Fast-paced, team-oriented environment
• Strong opportunity for career growth in IT and operations
• Build both technical and client-facing skills
• Potential for conversion to a permanent position

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.