Help Desk/System Administrator

MMD Services, Inc.; Oak Brook (IL); Hybrid; USD 74,000 - 92,000; Part time

Job summary

MMD Services, Inc. is seeking an Infrastructure Administrator for a 90-day contract to bridge the help desk and senior IT staff. The role resolves escalated issues and passes along clear findings when necessary, while working with colleagues across the organization.

The ideal candidate has a solid help desk background, troubleshoots independently, and enjoys collaborating with people throughout the company. A hybrid schedule in Oak Brook, IL with on-site Tuesdays and Thursdays is expected.

Qualifications

• Help desk or desktop support background with experience handling escalated issues.
• Experience with Microsoft 365 and Azure.
• Working knowledge of networking and network troubleshooting.
• Experience writing technical documentation.

Responsibilities

• Take ownership of escalated support tickets and work them to resolution.
• Troubleshoot network, end-user, and system issues across corporate and remote locations.
• Support Microsoft 365 and Azure users and services.
• Research unfamiliar issues and find solutions independently.
• Escalate issues to senior administrators with clear details when needed.
• Create documentation for recurring issues so the help desk can resolve them going forward.

Skills

Help desk experience

Customer service

Communication skills

Troubleshooting

Independent worker

Tools

Microsoft 365

Azure

Networking basics

Job description

We are seeking an Infrastructure Administrator for a 90-day contract with a multi-location organization. This role sits between the help desk and the senior IT administrators. It handles escalated issues, resolves what it can, and passes along clear findings when senior support is needed.

The right person has a solid help desk foundation, troubleshoots independently, and enjoys working with people across the organization.

Key Responsibilities

• Take ownership of escalated support tickets and work them to resolution
• Troubleshoot network, end-user, and system issues across corporate and remote locations
• Support Microsoft 365 and Azure users and services
• Research unfamiliar issues and find solutions independently
• Escalate issues to senior administrators with clear details when needed
• Create documentation for recurring issues so the help desk can resolve them going forward

Qualifications

• Help desk or desktop support background with experience handling escalated issues
• Experience with Microsoft 365 and Azure
• Working knowledge of networking and network troubleshooting
• Experience writing technical documentation
• Strong customer service and communication skills
• Available for a hybrid schedule in Oak Brook, IL, with Tuesday and Thursday on-site

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.