Help Desk Support Specialist

DuraServ; Coppell (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is looking for a skilled Help Desk Support Specialist to provide technical support across various IT issues. This role offers the chance to work with Microsoft Azure, Office 365, and Dynamics 365, focusing on troubleshooting and resolving tickets related to Windows OS, networking, and user onboarding. You'll be part of a dynamic IT team, ensuring system efficiency and user satisfaction while gaining valuable experience in cloud platforms. If you're passionate about technology and customer service, this position offers a fantastic opportunity to grow your skills in a supportive environment.

Qualifications

• 2-3 years of IT support experience, especially with Microsoft Azure and Office 365.
• Strong troubleshooting skills for Azure services and networking.

Responsibilities

• Provide Tier II support for Windows OS, networking, and connectivity issues.
• Manage and troubleshoot Azure VMs and networking components.

Skills

Microsoft Azure

Office 365

Dynamics 365

Windows OS

Networking

Troubleshooting

Customer Service

Education

Associate or Bachelor's degree in IT

Certifications in Azure or Office 365

Tools

Power Platform

SQL

Job description

Join to apply for the Help Desk Support Specialist role at DuraServ

Job Summary

We are seeking a skilled Help Desk Support Specialist II to provide technical support for a wide range of IT issues with a focus on Microsoft Azure, Office 365, and Dynamics 365 environments. This role involves troubleshooting, resolving tickets related to Windows OS, networking, printers, and connectivity, as well as managing user onboarding, supporting Microsoft cloud platforms, Azure VMs, Azure networking, and maintaining system efficiency.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

1. Technical Support: Provide Tier II support for Windows OS, networking, printers, connectivity issues, and end-user devices.
2. Cloud Platform Support: Support Microsoft Azure (including VMs and networking), Office 365, and Dynamics 365.
3. Azure VMs and Networking: Manage, troubleshoot, configure, monitor, and maintain Azure VMs and networking components.
4. User Onboarding: Set up accounts, email, permissions, and ensure proper integration into cloud environments for new users.
5. Ticket Management: Respond to escalated helpdesk tickets, ensuring timely resolution.
6. System Monitoring: Monitor system health and address potential issues proactively.
7. Network & Connectivity: Troubleshoot network issues, including wireless and VPN connectivity.
8. Printer & Peripheral Support: Support printers, scanners, and peripherals.
9. Documentation: Maintain accurate technical documentation.
10. User Training: Provide basic training on Office 365, Dynamics 365, and other applications.
11. Collaboration: Work with IT team on projects and system upgrades.
12. Perform other tasks as assigned.

Knowledge, Skills, And Abilities

• Knowledge of Microsoft Office 365, Windows OS, and Dynamics 365.
• Problem identification and resolution skills.
• Strong troubleshooting skills for Azure services.
• Familiarity with Power Platform, SQL, and database management.
• Excellent communication and customer service skills.
• Understanding of security and compliance standards.

Leadership Competencies

Action Oriented, Communicates Effectively, Customer Focus, Decision Quality, Drives Results, Ensures Accountability, Instills Trust, Self-Development.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work Environment and Physical Demands

• In-office environment.
• Sitting at a desk and working on a computer for prolonged periods.
• Must be able to lift up to 15 pounds.

Travel

Approximately 10% planned business travel.

Education And Experience

• Associate or bachelor’s degree in IT, Computer Science, or related field.
• 2-3 years of IT support experience, especially with Microsoft Azure and Office 365.
• Networking experience (TCP/IP, DNS, DHCP).
• Certifications such as Microsoft Certified: Azure Administrator, Azure Fundamentals, Office 365, or CompTIA Network+ are a plus.

Disclaimer

This job description is not exhaustive and duties may change or be added at any time.

EEO Statement

DuraServ is an equal opportunity employer. We prohibit discrimination and promote diversity.