Customer Support Specialist for voice and chat account

Creatunity LLC; Dallas (TX); Remote; USD 40,000 - 55,000; Full time

Job summary

A rapidly growing marketing agency and e-commerce company is seeking a Customer Support Specialist to provide outstanding service via voice and chat. This fully remote role requires excellent communication skills and problem-solving abilities, with a focus on ensuring the best customer experience. Applicants should have a Bachelor's degree and at least two years of experience in customer support.

Benefits

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

Qualifications

• 2+ years of experience in a customer support role.
• Proficiency in Filipino and English at native speaker level.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Responding to customer inquiries and complaints via voice and chat.
• Troubleshooting technical issues and maintaining records of client interactions.
• Collaborating with the customer support team to improve customer experience.

Skills

Communication

Problem Solving

Attention to Detail

Technical Troubleshooting

Education

Bachelor's degree in related field

Tools

Customer support software

Job description

Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

Responding to inquiries and complaints from customers via voice calls and/or chat
Providing prompt, courteous, and professional service to all clients
️ Troubleshooting technical issues and escalating complex problems to the appropriate department
️ Maintaining accurate records of all client interactions and transactions
Collaborating with the customer support team to ensure timely and efficient issue resolution
Identifying opportunities to improve the customer experience and communicating these to the team

Native Speaker level proficiency in Filipino and English

Bachelor's degree in a related field (e.g. business, marketing, communication)

2+ years of experience in a customer support role

Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

Strong problem-solving skills and attention to detail

Experience using customer support software (e.g. Gorgias, etc.)

Independent Contractor Agreement

Quarterly Performance Bonus

Monthly Performance Bonus

Health Insurance Reimbursement

WFH Upgrade Allowance

15 Days Paid Time-Off

6 Company-Wide Holidays

6 Country Holidays

100% Fully Remote

9 AM - 5 PM CST