US - Staffing - IT - Application Support Specialist

Experis; Portsmouth (NH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading staffing company is seeking an Application Support Specialist for a remote opportunity. This mid-senior level role requires at least 5 years of IT experience and focuses on providing application support, collaborating with teams, and continuous improvement. Ideal candidates will have experience with ticket systems like ServiceNow and Jira, along with technical problem-solving skills in a dynamic environment.

Qualifications

• Minimum 5 years of IT experience required.
• Experience with ticket systems and application support for internal users.
• Knowledge of Guidewire Suites and experience writing technical guides preferred.

Responsibilities

• Provide application support to internal users and triage user incident tickets.
• Analyze technical and business problems, collaborating for solutions.
• Identify opportunities for continuous improvement.

Skills

Analytical skills

Technical problem-solving

Collaboration

Tools

ServiceNow

Jira

Microsoft Office Suite

Microsoft Power Platform

Job description

US - Staffing - IT - Application Support Specialist

4 days ago Be among the first 25 applicants

Our Fortune 500 client in the United States is looking for an experienced, motivated professional to join their innovative team for a remote opportunity in Redmond, WA.

Are you a Software Development Engineer with a passion for collaborating with multiple teams and interested in working remotely? Don't wait... apply today!

Job Description

• Minimum 5 years of IT experience
• 1-3 years of insurance experience preferred

Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets.

Experience with ticket systems (ServiceNow, Jira) and knowledge bases is required.

Analyzes low to moderate complexity technical and business problems using general industry knowledge, understanding of business operations, products, processes, data, architecture, vendor integration, and application connectivity.

Provides end-user notices of real-time issues within the environment.

Collaborates with senior team members and support teams to identify defects and user impact.

Seeks to understand new functionality being implemented for monthly releases.

Identifies opportunities for continuous improvement.

Adheres to metric-driven objectives, including time to resolve and number of closures per day.

Participates daily in all required team and support group meetings.

Knowledge of Mainframe, Guidewire Suites, and Microsoft Office Suite (Word, Outlook, Excel).

Experience writing technical "How-to" guides.

Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.

If interested, click apply now to be contacted by a recruiter. Feel free to share this job with friends if it’s not suitable for you.

About ManpowerGroup: ManpowerGroup (NYSE: MAN) helps organizations transform in a fast-changing world by sourcing, assessing, developing, and managing talent. We operate in over 75 countries, creating value for candidates and clients for over 70 years. Recognized for diversity and ethical practices, ManpowerGroup is a leading global workforce solutions provider.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Human Resources

Industries

• Staffing and Recruiting

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