Help Desk Support I

Stem Xpert; Denver (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology solutions provider is seeking a Technical Support Specialist in Denver, Colorado. The role involves providing support to end users by identifying and resolving technical problems, responding to support requests via phone and email, and documenting issues for timely resolution. Candidates should possess knowledge of Microsoft Office and various Windows systems, along with at least 1 year of relevant experience. This position offers a collaborative work environment with a focus on user support.

Qualifications

• 1 year or equivalent experience in a technical support role.
• Knowledge of commonly-used concepts and procedures in the IT field.
• Ability to document and track issues for resolution.

Responsibilities

• Provide support to end users on technical issues.
• Identify, research, and resolve technical problems.
• Respond to technical support requests via calls and emails.

Skills

Microsoft Office

Windows 10

Windows 8, 8.1

Windows 9x/2000/XP/NT/Vista/7

Education

Associate's degree in a related area

Job description

TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities.

Why TekWissen

• • Proven experience in delivering high performance data driven results since 2009.
• • We give our clients access to the same collaboration tools used internally by our development team, providing full visibility into project progress and team communication. .Client also has access to source code, so you can provide feedback early on.
• • Same team throughout the whole development phase and support. We consider loyalty to be our strategic priority.
• • Competitive cost structure utilizing offshore resources.
• • Ability to provide cost efficient post launch support.
• • Time zone allows daily morning Scrum meeting with entire team. For clients in the US, the overlap is 10-12 hours a day.
• • Low up-front investment we are open to start with a small trial project.
• • No lock-in - You can adjust the team size up and down as needed upon two weeks' notice
• • Our projects managers are based in both the US and India. You can opt for a US-based project manager.
• • We work on fixed price projects, essentially taking on the risk for cost overruns and miscalculations. This also helps clients budget with more certainty.
• • Keep you in the know of where the industry is going so you get the advantage of new technology.

Job Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Qualifications

Microsoft Office

MicrosoftOffice

Windows 10

Windows 8, 8.1, 10

Windows 9x/2000/XP/NT/Vista/7

Additional Information

All your information will be kept confidential according to EEO guidelines.