Desk-Side support/Desktop Technician

Stem Xpert; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider is seeking a qualified individual for a role requiring Apple Certification. The successful candidate will be responsible for the installation, maintenance, and repair of multi-vendor systems, including hardware, software, and networking products. Strong knowledge of Microsoft software is a must, and A+ Certification is preferred. This position emphasizes ensuring customer satisfaction and proactive maintenance while maintaining a functional understanding of the company's service solutions.

Qualifications

• Apple Certification and relevant experience required.
• Knowledge of Microsoft software is a must.
• A+ Certification is desired.

Responsibilities

• Install, maintain, and repair systems including hardware and software.
• Diagnose and resolve product performance problems.
• Advise customers on preventative maintenance.

Skills

Apple Certification

Installing and maintaining systems

Networking products knowledge

Microsoft software knowledge

A+ Certification

Job description

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

We strongly believe: “If something cannot be measured, it cannot be managed.” TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.

We are an Equal Employment Opportunity Employer M/F/V/D.

Recognitions:

• 2015 - America’s Fastest Growing Company by Inc.com
• 2015 - SPARK FastTrack Award from Ann Arbor SPARK
• 2015 - Honoree of Diversity Focused Company by Corp! Magazine
• 2014 - America’s Fastest Growing Company by Inc.com
• 2014 - Michigan 50 Companies to Watch
• 2014 – DiSciTech Award in Technology by Corp! Magazine
• 2014 - DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
• 2014 - SPARK FastTrack Award from Ann Arbor SPARK

Specialties: Enterprise Solutions, Web Development, Data Warehousing, Systems Integration, IT Security, Storage Technologies, Development and Delivery, Business Intelligence, Telecommunications, Consulting and Planning, Network design, Implementation & Administration

Job Description

Apple Certification and experience is required for this role.

• Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems. Installs and optimizes HW/SW/Networking product and configurations at customer sites.
• May diagnose and resolve product performance problems. Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
• Takes responsibility for potential or desired follow-up services (Sales/Systems Engineering) or problem escalation.
• Maintains a functional understanding of company service solutions.
• Must have knowledge on Microsoft software as well in this role. A+ is desired.