Help Desk Engineer - Desktop Support

engineeringjobs.net, Inc.; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Link Technologies, a Las Vegas IT consulting firm, is seeking a Help Desk Engineer -- Desktop Support to join our team. The role delivers white-glove support for desktops, laptops, mobile devices, and apps while interacting with executives and senior leadership.

Ideal candidates have 3+ years in help desk or desktop support, strong troubleshooting, and excellent communication skills. On-site position in Las Vegas with opportunities to work with enterprise technologies in a fast-paced environment.

Qualifications

• 3 years in help desk or desktop support.
• Comfortable supporting executives professionally and confidentially.
• Strong people skills and problem-solving ability.
• Able to juggle multiple tasks independently.

Responsibilities

• Provide white-glove support for desktops, laptops, mobile devices, and apps.
• Assist executives and staff with computers, phones, and accounts.
• Troubleshoot login, MFA issues, email and Microsoft 365 apps.
• Troubleshoot network, VPN, and printer issues.
• Document tickets and solutions in the IT system.
• Set up Windows and Mac computers, upgrades, replacements and re-imaging.
• Support iPhones and device management with Intune.
• Help with Microsoft 365, Entra ID and MFA management.
• Troubleshoot hotel management systems (Maestro PMS, Daylight, Scala).
• Remote support using ScreenConnect and maintain clear notes.

Skills

Windows 11

macOS

Microsoft 365

Intune

Azure AD

MFA

Networking basics

ScreenConnect

Tools

Maestro PMS

Daylight

Scala

Job description

Job Description

Link Technologies

Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking a Help Desk Engineer -- Desktop Support to join our team.

Key Responsibilities

The Help Desk Engineer is responsible for providing exceptional technical support to corporate and property employees, including regular interaction with C-level executives and senior leadership. This role delivers white‑glove support for desktops, laptops, mobile devices, collaboration technologies, and applications while ensuring excellent customer service and timely issue resolution. The ideal candidate possesses strong technical troubleshooting skills, a professional executive presence, and hands‑on experience supporting enterprise technologies in a fast‑paced environment.

Help People with Tech Problems

• Support executives and staff with computers, phones, and accounts
• Reset passwords, fix login/MFA issues, troubleshoot email and Microsoft 365 apps
• Fix network, VPN, and printer issues
• Explain tech stuff in plain language

Manage Computers & Devices

• Set up and fix Windows and Mac computers
• Handle computer upgrades, replacements, and re‑imaging (wiping/reinstalling)
• Set up monitors, docking stations, printers, and conference room equipment

Manage Phones

• Set up and support iPhones for staff
• Use Microsoft Intune to manage company devices

Support Microsoft Tools

• Help with Outlook, Word, Excel, PowerPoint, Teams, OneDrive
• Manage Microsoft 365 accounts and licenses
• Handle device enrollment and policies through Intune

Support Company‑Specific Software

• Troubleshoot hotel management systems (Maestro PMS, Daylight, Scala digital signage)
• Work with outside vendors when issues are too complex to fix alone

Remote Support

• Fix issues remotely using ScreenConnect
• Keep clear notes on what problems came up and how you solved them

Support Office Technology

• Fix desk phones, video conferencing, TVs/signage, and meeting room tech

Keep Records & Improve Things

• Log all tickets and solutions in the IT system
• Write help articles for common problems
• Spot recurring issues and suggest better long‑term fixes

Qualifications

Experience

• 3 years in help desk or desktop support
• Comfortable supporting executives professionally and confidentially
• Strong people skills and problem‑solving ability
• Able to juggle multiple tasks independently

Technical Skills

• Windows 11 and macOS
• Microsoft 365, Intune, Entra ID (Azure AD), MFA
• Setting up computers and phones (iPhones)
• Basic networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi)
• ScreenConnect (remote support tool)
• Software: Maestro PMS, Daylight, Scala

Preferred, not Required

• Experience in hotels, resorts, or casinos
• Microsoft certifications (MS-900, MD-102, etc.)
• Interest in AI technology such as Copilot, PowerAutomate, ChatGPT, Claude

Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

Corporate Headquarters

• 9505 Hillwood Drive, Suite 150, Las Vegas, NV 89134 | Phone: [phone] | Fax: [phone] | Locations in: Denver, CO, and Phoenix, AZ