IT Help Desk Specialist - 2nd Shift & Onboarding Support

The Boeing Company; El Segundo (CA); On-site; USD 62,000 - 91,000; Full time

Job summary

Millennium Space Systems, a Boeing Company, is seeking a qualified IT Help Desk professional to manage tickets, respond to customers, and diagnose issues on the 2nd shift. You will use Service Now, assist new employees, and escalate where needed.

The role requires a technical degree or 2+ years in a help desk, Windows 10/11 on Dell machines, strong organization, and US citizenship with ability to obtain security clearance. No relocation required and shift flexibility may apply.

Qualifications

• Technical degree or 2+ years of experience working in a help desk role.
• Available to work overtime if needed.
• Proficiency with Dell Computers utilizing Windows 10/11.
• Highly organized with strong ability to keep Help Desk tickets in order.
• This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship.

Responsibilities

• Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system.
• Responds to customer issues via phone, email, and computer chat to provide customer assistance.
• Documenting customer interactions
• Run diagnostics to resolve customer reported issues
• Experience supporting new employee (Onboarding)
• Escalate issues as needed to the next Tier of IT support
• Install, make changes, and repair computer hardware and software
• Follow up with customers to ensure issues are resolved
• The ability to lift 25 pounds

Skills

Help desk

Windows 10/11

Organized

US citizenship

Education

CompTIA A+ certification

CompTIA Security+ certification

Tools

Active Directory

Office 365

IP Phones

Windows 11

Job description

Millennium Space Systems, a Boeing Company, is seeking a qualified IT Help Desk professional to manage tickets, respond to customers, and diagnose issues on the 2nd shift. You will use Service Now, assist new employees, and escalate where needed.

The role requires a technical degree or 2+ years in a help desk, Windows 10/11 on Dell machines, strong organization, and US citizenship with ability to obtain security clearance. No relocation required and shift flexibility may apply.