Help Desk Analyst

Jobtailor; Tallahassee (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Tallahassee, FL is seeking an IT Helpdesk Technician to be the first point of contact for staff seeking technical assistance. You will troubleshoot issues, document resolutions, and support hardware, software, and printers across locations.

The role requires physical work, lifting up to 50 lbs, a valid driver’s license, and willingness to work overtime, nights, weekends, and on-call shifts as needed. On-site collaboration with the IT team is essential.

Qualifications

• Valid driver's license.
• Proficiency in computer technology through education, self‑study, or hands‑on experience.
• Ability to lift up to 50 lbs.
• Willingness to obtain required certifications.
• Familiarity with IT Helpdesk environment.
• Understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot and resolve computer and printer issues.
• Networking and server troubleshooting knowledge.
• Self-starter with attention to detail.
• Ability to prioritize and meet deadlines; flexible for after-hours work.

Responsibilities

• Serve as first point of contact for IT assistance via ticketing, email, phone, or in person.
• Troubleshoot remotely or on-site to determine and apply best solution.
• Consult with Helpdesk Team Lead for complex or unfamiliar issues.
• Record issues and resolutions in Helpdesk ticketing system.
• Install and configure computer hardware, software, operating systems, printers, and scanners.
• Travel to remote sites and provide IT support as part of SERT.
• Issue and receive IT equipment and complete required documentation.
• Support IT inventory requirements.
• Monitor state-issued cell phone at all times.
• Respond to emergency activations and after-hours IT matters.
• Work overtime, night shift, and weekends as necessary.

Skills

Troubleshooting

Customer service

Self-starter

Time management

Communication

Prioritization

Flexibility

Education

Tools

Helpdesk ticketing system

Printer/Scanner configuration

Remote troubleshooting tools

Networking basics

Job description

Responsibilities

• Serve as first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact.
• Perform troubleshooting remotely, or in-person, to determine and apply the best solution for the situation.
• Consult with Helpdesk Team Lead to assist with complex or unfamiliar issues.
• Record issues and resolutions in Helpdesk ticketing system.
• Install and configure computer hardware, software, operating systems, printers, and scanners.
• Travel to remote sites and provide IT support as part of SERT.
• Issue and receive IT equipment and complete required documentation.
• Support FDEM IT inventory requirements.
• Monitor a state‑issued cell phone at all times.
• Respond to emergency activations and any other IT related matter which may arise during non‑scheduled work hours.
• Work overtime, night shift, and weekends as necessary.

Requirements

• Valid driver’s license.
• Proficiency in computer technology, either through education, self‑study, or hands‑on experience (e.g., home labs, personal projects, or tech hobbies).
• Ability to lift up to 50 lbs.
• Ability and willingness to obtain any required certifications.
• Familiarity with IT Helpdesk environment.
• Reasonable understanding of computer hardware, software, and operating systems, whether through self‑study, education, or personal experience.
• Ability to troubleshoot and resolve computer and printer issues.
• Possess networking and server troubleshooting skills.
• Tech savvy with knowledge of office automation hardware and software, including computer operating systems, and productivity software.
• Self‑starter without need for constant supervision.
• Ability to prioritize, meet deadlines, and an eye for detail.