Helpdesk Technician I

Jobtailor; Maryland; On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking an IT support professional in Maryland to resolve moderate complexity technical issues and support users across the organization. You will install OS and company applications on new computers, configure on-premises workspaces, and manage AD/365 accounts and printers.

The role requires 3+ years in IT, an associate degree or equivalent, and familiarity with Windows Server, Azure, Exchange, SharePoint, ThreatLocker, and ticketing systems.

Qualifications

• Associate degree in information technology or equivalent experience.
• Minimum of 3 years’ IT experience in a related field.
• Technical certification preferred.
• Experience with Windows Server, desktop OS and hardware; server virtualization in Microsoft Azure.
• Experience supporting WAN/LAN in a corporate environment.
• Experience with Microsoft Exchange, SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions.
• Advanced troubleshooting skills.
• Ability to read and understand English instructions.

Responsibilities

• Identifies, researches, and resolves technical problems of moderate complexity.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Works under moderate supervision.
• Install operating system and company apps on new computers.
• Configure on-premises workspaces with PCs, monitors, phones, docks, and power backups.
• Configure and support shared mini-computer stations.
• Responsible for AD and Microsoft 365 user and group creation/configuration.
• Install and manage all printers/copiers.
• Manage badge printing operations: creating, credentialing, administering.
• Manage and maintain the ticketing system queue with timely updates and accurate documentation.

Skills

Troubleshooting

Documentation

English proficiency

Flexibility

Physical stamina

Education

Associate degree in information technology or equivalent experience

Minimum of 3 years’ IT experience

Technical certification preferred

Tools

Active Directory

Microsoft 365 / Office 365

Windows Server

Azure

SharePoint

Microsoft Exchange

ThreatLocker

Ubiquiti networking

Ticketing systems

Job description

• Identifies, researches, and resolves technical problems of moderate complexity.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Works under moderate supervision.
• Install operating system and company applications on new computers.
• Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
• Configure and support shared mini-computer stations.
• Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
• Install and manage all printers/copiers.
• Manage badge printing operations, including creating, credentialing, and administering.
• Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

Requirements

• Associate degree in information technology or equivalent experience.
• Minimum of 3 years’ experience in an IT related field.
• Relevant technical certification preferred.
• Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
• Experience supporting WAN/LAN in a corporate environment.
• Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred.
• Advanced troubleshooting skills.
• Ability to read and understand English instructions.
• Must be able to work a flexible schedule when required.
• Ability to lift a minimum of 30 to 50 lbs.