Help Desk Supervisor - Hybrid IT Support Lead

Stormont Vail Health; Topeka (KS); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Stormont Vail Health in Topeka, KS is seeking a Help Desk Call Center Supervisor for the First Shift. You will oversee daily operations, manage ticket flow, and coordinate staffing to meet service levels. The role includes coaching staff, training on systems, and escalation for critical issues.

Experience in IT help desk, supervisory roles, and strong communication are required. The position is hybrid, with 40 hours per week and a focus on quality service delivery.

Qualifications

• Bachelor’s Degree IT or Management related experience preferred.
• 2 years IT Help Desk, Call Center experience or supervisory experience required.
• Strong communication and customer service skills; hardware and software troubleshooting.

Responsabilités

• Oversee daily Help Desk Call Center operations and provide ticket support.
• Direct account provisioning, permissions, and access-related issues.
• Coordinate remote work access and onboarding communications.
• Provide training for new Help Desk staff and shift coverage.
• Produce management reports on operations and issues.
• Identify process improvements and support project coordination.

Connaissances

Strong communication & customer care

Hardware operation

Windows OS & Office

Troubleshooting & repair

Reporting malfunctions

Training staff

Formation

Bachelor’s Degree IT or Management related

Description du poste

Stormont Vail Health in Topeka, KS is seeking a Help Desk Call Center Supervisor for the First Shift. You will oversee daily operations, manage ticket flow, and coordinate staffing to meet service levels. The role includes coaching staff, training on systems, and escalation for critical issues.

Experience in IT help desk, supervisory roles, and strong communication are required. The position is hybrid, with 40 hours per week and a focus on quality service delivery.