Help Desk Student Mentor & Tech Support Lead

Southern Illinois University Edwardsville; Edwardsville (IL); Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Southern Illinois University Edwardsville seeks a Help Desk Student Employee Coordinator (Help Desk Support II) to lead a student development program while delivering frontline IT support to the campus community. You will mentor students, model professional communication, and guide onboarding and training using metrics and process improvements.

The role emphasizes learning opportunities, teamwork, and delivering high‑quality technology services to SIUE’s community.

Qualificações

• High school diploma or equivalent plus IT-related coursework or experience.
• 3+ years installing, upgrading, and troubleshooting computer hardware and software.
• 3+ years developing support resources (KB articles, trainings, tutorials).
• 3+ years troubleshooting networking and applications.
• Experience with multiple OS (Windows, Mac, UNIX).
• Excellent oral, written and presentation communication.
• Strong project management and independent work skills.

Responsabilidades

• Lead the ITS Help Desk Student Professional Development Program.
• Provide front-line technical support to the campus community.
• Assist clients by phone, email, and in person for hardware, software, networking, and ITS services.
• Mentor students, demonstrate problem solving and professional communication.
• Use service metrics, ticket trends, and process improvements to coach students.
• Support student graduation goals with practical experience and career readiness.

Conhecimentos

Help Desk

Customer Support

Networking

Troubleshooting

Windows

MacOS

UNIX

Communication

Teamwork

Training & Mentoring

Formação académica

Bachelor's Degree in IT or related field

Descrição da oferta de emprego

Southern Illinois University Edwardsville seeks a Help Desk Student Employee Coordinator (Help Desk Support II) to lead a student development program while delivering frontline IT support to the campus community. You will mentor students, model professional communication, and guide onboarding and training using metrics and process improvements.

The role emphasizes learning opportunities, teamwork, and delivering high‑quality technology services to SIUE’s community.