Help Desk

Aditi Consulting; Cameron Park (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Health savings accounts

Paid time off

401(k) plan with employer match

Life and disability insurance

Commuter benefits

Discretionary performance or recognion

Sick leave and mobile phone reimburse

Job summary

Aditi Consulting in Cameron Park, CA is seeking a Help Desk Specialist to provide technical assistance to computer system users. You will answer questions or resolve problems for clients in person, by phone or remotely.

The role emphasizes clear verbal and written communication, strong problem solving, and customer service, with a pay rate of $23.00–$25.00 per hour and overtime eligibility, plus a comprehensive benefits package for full-time staff.

Qualifications

• Associate's degree or equivalent training required.
• 2-4 years experience required.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Knowledge of computer software such as configuration management software, desktop communications software, operating system software and internet directory services software.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
• May install software or perform hardware testing remotely.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Skills

Verbal communication

Written communication

Problem solving

Customer service

Interpersonal skills

Time management

Education

Associate degree

Tools

Configuration management software

Desktop communications software

Operating system software

Internet directory services software

Job description

Payrate: $23.00 - $25.00/hr.

Summary

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity
• May install software or perform hardware testing remotely
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications

• Associate's degree in computer related field or equivalent training required
• 2-4 years experience required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Pay Transparency

The typical base pay for this role across the U.S. is:$23.00 - $25.00/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.