Help Desk Specialist - 175054

Zachary Piper Solutions; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Sick leave

Job summary

Zachary Piper Solutions in Colorado Springs seeks a Help Desk Specialist to provide end-user desktop support across a large enterprise network. The role focuses on resolving connectivity, OS, and Office-related issues for government stakeholders.

The position requires an Active Secret clearance and 2–7 years of IT experience. You will work with the Enterprise Service Desk to handle tickets, support devices, and ensure service goals are met, in a government contracting environment.

Qualifications

• Active Secret clearance required.
• 2–7 years of IT experience.
• Experience with troubleshooting, ticketing systems, and IT device support.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and network devices.
• Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Troubleshoot with employees and officials to resolve technical problems.
• Support Enterprise Service Desk operations and ticket handling.
• Meet service goals by opening/closing tickets and processing calls.

Skills

IT troubleshooting

Ticketing systems

End-user support

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a government contractor based in Colorado Springs, CO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 2-7 Years of IT experience
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $70,000 - $100,000/year

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