Help Desk Specialist - 172020

Piper Companies; Kansas City (MO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401k with ADP

PTO

Paid holidays

Sick Leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a large federal program. This full-time, on-site role is based in Kansas City, MO, supporting end-user IT needs across Marine Corps installations worldwide.

The ideal candidate has 1+ years of IT experience, an active Security+ certification, and must be able to obtain and maintain an active Secret clearance. The position offers a comprehensive benefits package and a salary of $50,000–$60,000 depending on experience.

Qualifications

• 1+ years of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Responsibilities

• Provide end-user desktop support across Marine Corps installations worldwide.
• Support various devices and technologies including networks, laptops, desktops, printers, mobile devices, and Outlook/Microsoft Office.
• Open and close tickets and log incidents in the service desk system.
• Troubleshoot and resolve IT issues; assist with VTC and video conferencing as needed.
• Correlate events and incidents for IT service management.

Skills

End-user support

Desktop support

Ticketing

IT support

Tools

ServiceNow

Jira

Zendesk

Job description

Zachary Piper Solutions is looking for anHelp Desk Specialist to join a large federal program. This is afull-timeposition and onsite in Kansas City, MO.

Essential Duties of theHelp Desk Specialist:

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escape technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of theHelp Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an activeSecret clearance.

Compensation for theHelp Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical,Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law,paid holidays

This job opens for applications on 8/7/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-LS3 #LI-ONSITE

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