Help Desk Specialist - 175054

Piper Companies; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a government contractor based in Colorado Springs, CO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network and gain experience within the Intelligence Community.

The role requires an Active Secret Clearance and 2–7 years IT experience, with responsibilities including handling service desk tickets, troubleshooting, and user support. Competitive salary and benefits are provided.

Qualifications

• Active Secret Clearance required.
• 2–7 years IT experience.
• Experience with troubleshooting, ticketing systems, and IT device support.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, mobile phones, and other network devices.
• Resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.

Skills

Troubleshooting

Ticketing systems

End-user support

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a government contractor based in Colorado Springs, CO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 2-7 Years of IT experience
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $70,000 - $100,000/year

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