Help Desk Specialist - 174403 - 174739

Piper Companies; Colorado Springs (CO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave as required by law

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a government contractor based in Colorado Springs, CO. The role involves end-user desktop support for a large enterprise network within the Intelligence Community.

You will resolve a variety of IT issues, assist with devices, and work within the Enterprise Service Desk to meet service targets. This opportunity offers full-time employment with comprehensive benefits.

Qualifications

• Active Secret Clearance is required.
• 2-7 years of IT experience.
• Experience troubleshooting, ticketing systems, and supporting IT devices.

Responsibilities

• Assist with IT support for devices including laptops, desktops, printers, and mobile phones.
• Resolve connectivity, OS, Microsoft/Office, and video teleconference issues.
• Work with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening/closing tickets, running scripts, and answering calls.

Skills

Secret Clearance

IT Experience

Tools

Ticketing systems

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a government contractor based in Colorado Springs, CO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 2-7 Years of IT experience
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $70,000 - $100,000/year

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