IT Help Desk Analyst - 169744

Zachary Piper Solutions; Kansas City, Northern (MO, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Full standard benefits

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a DoD program fully funded through 2028, supporting the Department of the Navy in Kansas City, MO. The role starts on a night shift with shifts opening to candidate preference after a few months.

Must have a Secret clearance and COMPTIA Security+ certification. Responsibilities include end-user IT support, ticketing, and Service Desk operations across laptops, desktops, and conferencing devices.

Qualifications

• Must have an Active Secret Clearance.
• 1+ Years of IT experience.
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

Responsibilities

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices.
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues.
• Work directly with employees and officials to troubleshoot and resolve technical issues.
• Execute operations in support of the Enterprise Service Desk.
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Skills

IT support

Desktop support

Ticketing systems

End-user support

Microsoft Office

Video teleconferencing

Tools

Remedy

ServiceNow

Job description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community. This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

• Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Required Qualifications for the Help Desk Specialist include:

• Must have an Active Secret Clearance
• 1+ Years of IT experience
• Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
• Experience with troubleshooting, ticketing systems, and support for IT devices

Compensation for the Help Desk Specialist include:

• Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
• Salary: $50,000 - 55,000/year

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