Help Desk Specialist

Zachary Piper Solutions; New Orleans (LA); Hybrid; USD 50,000 - 60,000; Full time

Job summary

Zachary Piper Solutions seeks a Help Desk Specialist to support a large federal program. This onsite, full-time role is based in New Orleans, LA, and requires an active Secret clearance and Security+ certification. You will provide end-user desktop support, troubleshoot IT issues, and assist with enterprise service desk operations.

The position offers a competitive salary with benefits; candidates must have 1+ year IT experience and be able to obtain/maintain clearance. Onsite in New Orleans, LA.

Qualifications

• 1+ years of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Responsibilities

• End-user desktop support across Marine Corps installations worldwide.
• IT support for devices/tech including network devices, laptops, desktops, printers, mobile devices, connectivity, OS, Outlook/Office, VTC.
• Support for Enterprise Service Desk operations.

Skills

Active Security+ certification

Secret clearance

End-user desktop support

IT support

Tools

ServiceNow

Jira

Zendesk

Freshservice

Job description

Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in New Orleans, LA.

Essential Duties of the Help Desk Specialist:

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escalated technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of the Help Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an active Secret clearance.

Compensation for the Help Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 9/23/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-LS3 #LI-ONSITE

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