Help Desk Specialist - 172014

Piper Companies; New Orleans (LA); On-site; USD 50,000 - 60,000; Full time

Job summary

Zachary Piper Solutions in New Orleans, LA is hiring a Help Desk Specialist to join a large federal program. This full-time, onsite role provides end-user desktop support across Marine Corps installations worldwide and requires ability to obtain and maintain an active Secret clearance.

You will support devices and software, including network gear, laptops, desktops, printers, mobile devices, Outlook/Office, and video teleconferencing.

Qualifications

• 1+ year of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Responsibilities

• Provide end-user desktop support across Marine Corps installations worldwide.
• Support devices and technologies including network gear, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC).
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escape technical issues.
• Open and close tickets.
• Correlate events and incidents for IT services management.

Skills

End-user support

Ticketing

Communication

Education

Security+ certification

Job description

Zachary Piper Solutions is looking for anHelp Desk Specialist to join a large federal program. This is afull-timeposition and onsite in New Orleans, LA.

Essential Duties of theHelp Desk Specialist:

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or escape technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of theHelp Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an activeSecret clearance.

Compensation for theHelp Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical,Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law,paid holidays

This job opens for applications on 8/7/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-LS3 #LI-ONSITE

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