Help Desk Specialist

Patriot LLC; Kearneysville (WV); On-site; USD 45,000 - 65,000; Full time

Job summary

A renowned company in Kearneysville, WV, is seeking a Help Desk Specialist to provide technical support and solutions to users. The ideal candidate will have a background in customer service and relevant certifications. Join a committed team focused on delivering high-quality support and solutions to clients.

Qualifications

• Experience of 1-5 years in customer service is required.
• Security + or A+ certification is ideal.

Responsibilities

• Provide Tier II and III technical support for software.
• Guide users through step-by-step solutions.
• Conduct technical research to resolve issues.

Skills

Customer Service

Problem Resolution

Technical Research

Software Application Support

Education

High School Level plus advanced training

Relevant certifications (CompTIA A+, CompTIA Security+)

Job description

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Patriot, LLC is looking to add Help Desk Specialists to our team in Kearneysville, WV.

As a Help Desk Specialist the ideal candidate will provideTier II and III technical software, problem resolution for members by performing problem and incident diagnosis as well as guiding users through step-by-step solutions and provide expertise to resolve second tier technical support issues for users of the organizations products and services. Uses automated information systems to analyst routine situations. Reviews incoming requests and receives incoming calls. May prioritize for proper action. Resolves problems or contacts quickly and efficiently. Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available. Conducts technical research to resolve issues as they are presented. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

The right candidate will:

• Uses automated information systems to analyze routine situations
• Reviews incoming requests and receives incoming calls. May prioritize for proper action
• Resolves user problems quickly and efficiently
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
• Conducts technical research to resolve issues as they are presented
• Uses automated information systems to analyze routine situations
• Reviews incoming requests and receives incoming calls. May prioritize for proper action
• Resolves user problems quickly and efficiently
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various software applications available
• Conducts technical research to resolve issues as they are presented
• Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
  
  

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Requires High School Level plus some advanced training. Security + or A+ ideal. 1-5 years experience in customer service.

Relevant certifications are desired (CompTIA A+, CompTIA Security+, or similar)

Patriot, LLC is committed to a drug-free workplace. As such, the Company conducts pre-employment, reasonable cause, random and contract-mandated testing in accordance with federal and state law.

Patriot, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

To request accommodations for the application process please contact [e-mail] or call 410-381-8015.

About Patriot LLC:

Patriot LLC (Patriot), located in Columbia, Maryland is an established, privately held government and commercial services Contractor with dedicated employees who bring relevant, responsive and adaptive solutions to our customers.

In 2014, Patriot’s CEO Anthony Russo was recognized as a Circle of Excellence Smart CEO Finalist and was profiled in the November/December issue of SmartCEO magazine. The Circle of Excellence Awards program recognizes CEOs who have succeeded in taking an aspect of their businesses to a level most companies rarely achieve.

In 2013, we received the Baltimore Business Journal’s award for being the largest veteran owned business based in the Baltimore area. In 2012, we received the 2012 Best in Columbia for our work in the areas of Computer Integrated Systems Design.

In 2011, we received the Best of Maryland Award. Today, with multiple government and commercial Programs, our Core Competencies have evolved in several key operational, technical and program support areas.

As a value-added partner, we provide our government and commercial customers with the quality assurance, performance-based and program management credentials required for a maximum Return on Investment (ROI), and sustainable strategic advantages, for both the short and long terms.

Lastly, as a “verified” Service-Disabled Veteran Owned Small Business (SDVOSB) and a Maryland Department of Transportation (MDOT) Minority/Disadvantaged Business Entity (MBE/DBE), Patriot is committed to delivering the highest quality personnel, most innovative approaches wrapped in state-of-the-art solutions using the latest and most advanced technologies available.

As required by Executive Order 14042, government contractor employees are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination by November 24, 2021 or before beginning work if after November 24. Patriot will provide additional information regarding what information or documentation will be needed and how you can request a legally required exception from this requirement.

Company website: http://www.patriotllc.net/

Company address: 9520 Berger Road Suite 212 Columbia MD 21046

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Internet Publishing

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