IT Help Desk Specialist (Remote)

Questeq; Pittsburgh (Allegheny County); Remote; USD 40,000 - 55,000; Full time

Job summary

Questeq is seeking an IT Help Desk Specialist for a remote position. In this role, you will provide effective technical support for clients, troubleshoot hardware and software issues, and utilize a ticketing system for efficient service. The ideal candidate will have an associate's degree and some experience in IT, along with excellent customer service and problem-solving skills.

Benefits

Full benefit package including medical, dental, and vision

401K with company match

Qualifications

• 1 to 2 years of experience supporting desktop devices.
• Understanding of computer and network operations.
• Must pass Criminal Background Clearances.

Responsibilities

• Provide fast and effective support to clients.
• Utilize a ticketing system to log and communicate issues.
• Hardware troubleshooting and support.

Skills

Excellent customer service skills

Problem-solving skills

Excellent interpersonal skills

Education

Associates degree in information technology or equivalent experience

Tools

Active Directory

Windows 10 & 11

Ticketing system

Job description

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Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with libraries and schools is our niche, making positive cultural changes towards digital transformation is our mission.

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with libraries and schools is our niche, making positive cultural changes towards digital transformation is our mission.

What You Will Be Doing

As a remote Help Desk Specialist, you will provide fast and effective support to our clients. The Help Desk Specialist will be required to respond to queries, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to modify hardware systems, install computer peripherals, and perform basic computer maintenance. Your schedule will be Monday to Thursday 9am-5:30pm and Saturday from 8:30am - 5pm.

Essential Functions

• Monitor, answer, and respond to requests by phone calls, voicemails, emails, and web submission.
• Utilize a ticketing system to log, update and communicate issues andprogress.
• Provide Windows 10 & 11 OS Support.
• Hardware Troubleshooting and support.
• Basic troubleshooting of user account and profile issues.
• Experience with Active Directory and Group Policy.
• Assist libraries with the use, configuration, and troubleshooting of core software Envisionware and Sierra.
  
  

Required Education And Experience

• Associates degree and/or equivalent experience in information technology field.
• 1 to 2 years of experience supporting desktop devices.
• Understanding of computer and network operations.
• Ability to work well in a fast-paced environment.
• Excellent interpersonal skills for both internal and external communications.
• Excellent organization and problem-solving skills.
• Excellent customer service skills.
• Must be able to pass Criminal Background Clearances.
• Full benefit package including medical, dental, vision and a 401K with company match.
• This is a mostly remote position.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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