Software Help Desk Specialist

Fellers Inc.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Fellers Inc. is seeking a Software Help Desk Specialist to provide technical support and resolve user inquiries. The ideal candidate will have strong analytical skills, technical knowledge of operating systems, and a high school diploma. This entry-level role offers a competitive hourly wage in a supportive and dynamic environment.

Qualifications

• Technical knowledge of Windows and Macintosh operating systems.
• Ability to instruct users and resolve issues remotely.
• Strong analytical and problem-solving skills.

Responsibilities

• Respond to and resolve user inquiries and issues timely.
• Provide technical support for software, hardware, and network problems.
• Diagnose and troubleshoot technical issues through phone and email.

Skills

Analytical skills

Problem-solving skills

Technical knowledge of Windows and Macintosh OS

Ability to troubleshoot remotely

Education

High school diploma or equivalent

Job description

Join to apply for the Software Help Desk Specialist role at Fellers

Join to apply for the Software Help Desk Specialist role at Fellers

About Fellers, LLC

Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering

About Fellers, LLC

Since 1986, Fellers has been a reliable source of sign and graphics films, color change vinyls, and supplies for printers, sign makers, and installers across the U.S. In 2021 Fellers was purchased by APG, a San Francisco based Private Equity firm. Since this time, Fellers has invested heavily in their business and has expanded into new growth segments including automotive window tint, paint protection film, printing and finishing equipment, tools, and film-cutting software. Fellers is the trusted leader in delivering speed, service, and selection to our customers. This is backed by a national network of warehouses, stocked with industry leading brands and a competitive proprietary branded product offering. Additionally, Fellers has a dedicated sales team which is supported by best-in-class customer service and technical support professionals to deliver superior service.

About The Role

Help Desk Specialist is a professional responsible for providing technical assistance and support to end-users or customers. Their primary role is to help resolve issues related to hardware, software, networks, or other IT-related problems.

What You'll Do

• Respond to and resolve user inquiries, requests and issues in a timely manner, including documentation of issues and resolution through the creation, maintenance and closing of helpdesk tickets.
• Provide technical support for hardware, software, and network-related problems.
• Identify potential issues by analyzing incoming technical support issues and communicate to management accordingly.
• Diagnose and troubleshoot technical issues through phone, email.
• Identify and escalate priority issues and route unresolved issues to appropriate resource.
• Identification of trends with trouble tickets and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found.
• Perform other duties as assigned by management.
  
  

Qualifications

• Ability to work remotely with minimal supervision.
• Technical knowledge of Windows and Macintosh operating systems and network firewalls
• Ability to troubleshoot, instruct users, and resolve issues remotely.
• Proven ability to function in an environment that requires flexibility, good judgment, and sound decision-making, often based on limited information.
• Strong analytical and problem-solving skills.
• High school diploma or equivalent
• Bilingual Preferred (English and Spanish)
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
  
  

As part of our commitment to maintaining a safe and productive work environment, we require all new hires to pass a background check and drug screen unless otherwise prohibited by state law. Any offers of employment made are contingent on these requirements. Please note that failure to pass the background check or drug screen will result in disqualification from employment.

The Pay Range For This Role Is

21 - 25 USD per hour(Remote (United States))

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale

Referrals increase your chances of interviewing at Fellers by 2x

Get notified about new Help Desk Specialist jobs in United States.

United States $65,000.00-$70,000.00 4 days ago

Washington DC-Baltimore Area $25.00-$30.00 5 days ago

Reston, VA $70,000.00-$85,000.00 3 days ago

Silver Spring, MD $45,500.00-$58,000.00 1 day ago

Missouri, United States $20.00-$25.00 2 days ago

Remote Part-Time IT Help Desk & Marketing Support

Help Desk Analyst III (Tiered-Service Delivery Support) - REMOTE

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.