IT Help Desk Specialist (Remote)

Questeq; Pittsburgh (Allegheny County); Remote; USD 40,000 - 55,000; Full time

Job summary

Questeq is seeking a remote Help Desk Specialist to provide essential support to clients in libraries and schools. In this role, you will diagnose and resolve hardware and software issues while utilizing your technical skills and customer service abilities. The position operates Monday to Thursday and includes a full benefits package.

Benefits

Full benefit package including medical, dental, vision

401K with company match

Qualifications

• 1-2 years of experience supporting desktop devices.
• Understanding of computer and network operations.
• Experience with troubleshooting hardware and software.

Responsibilities

• Provide fast and effective client support via various channels.
• Monitor and respond to support requests and log issues.
• Assist with hardware and software troubleshooting.

Skills

Technical support

Problem-solving

Customer service

Interpersonal skills

Organization

Education

Associates degree in information technology

Tools

Active Directory

Windows 10 & 11

Ticketing systems

Envisionware

Sierra

Job description

Who We Are

We are Questeq and we stand for quality. Our technology teams possess the tools to make a real impact. Working with libraries and schools is our niche, making positive cultural changes towards digital transformation is our mission.

What You Will Be Doing

As a remote Help Desk Specialist, you will provide fast and effective support to our clients. The Help Desk Specialist will be required to respond to queries, assess and diagnose computer hardware and software problems, and implement effective solutions. You may also be required to modify hardware systems, install computer peripherals, and perform basic computer maintenance. Your schedule will be Monday to Thursday 9am-5:30pm and Saturday from 8:30am - 5pm.

Essential Functions

• Monitor, answer, and respond to requests by phone calls, voicemails, emails, and web submission.
• Utilize a ticketing system to log, update and communicate issues andprogress.
• Provide Windows 10 & 11 OS Support.
• Hardware Troubleshooting and support.
• Basic troubleshooting of user account and profile issues.
• Experience with Active Directory and Group Policy.
• Assist libraries with the use, configuration, and troubleshooting of core software Envisionware and Sierra.
  
  

Required Education And Experience

• Associates degree and/or equivalent experience in information technology field.
• 1 to 2 years of experience supporting desktop devices.
• Understanding of computer and network operations.
• Ability to work well in a fast-paced environment.
• Excellent interpersonal skills for both internal and external communications.
• Excellent organization and problem-solving skills.
• Excellent customer service skills.
• Must be able to pass Criminal Background Clearances.
• Full benefit package including medical, dental, vision and a 401K with company match.
• This is a mostly remote position.